Siemens Digital Industries Software is a leading provider ofsolutions for the design, simulation, and manufacture of products across manydifferent industries. Formula 1 cars, skyscrapers, ships, space explorationvehicles, and many of the objects we see in our daily lives are being conceivedand manufactured using our Product Lifecycle Management (PLM) software.
Global Delivery Network (GDN) is the organization within SiemensIndustry Software responsible for the global delivery of Product LifecycleManagement (PLM) and Manufacturing Operations Management (MOM) services. Withits centers in Poland, Malaysia, Mexico, and India, GDN is successfullydelivering implementation and support projects of PLM and MOM systems forleading industry companies worldwide. We are looking for a Cloud OperationsManager who would contribute to the further development of our Cloud ApplicationServices (CApS) practice within our Delivery Center in Bayan Lepas, Penang.
Want more jobs like this?
Get Computer and IT jobs in Kampung Sungai Ara, Malaysia delivered to your inbox every week.
Key Responsibilities:
• Maintain the operational Governance within the regional CApS team,ensuring the service management governance.
• Lead the Project throughout the Project lifecycle, performingproject risk management including planning, identification, analysis, responseplanning and controlling.
• Proactively monitor the project's overall progress, resolvingissues and initiate corrective and preventive action as appropriate.
• Review the contract and derive actions concerning risks,opportunities and contractual obligations.
• Run customer support requirements and project scope to achieveproject objectives.
• Stakeholders' management both internal and external to Siemens,handling and resolving all issues.
• Drive customer communication for outages, escalations and point ofcontact for Siemens CApS leadership team.
Qualifications:
- Minimum 5 years of relevant working experience within customerfacing position related to Cloud Applications operations
- Experience in running the operations of a Software business,ideally within industrial software (PLM/CAD/MES/MOM) we would consider similarsectors such as ERP.
- Experience of working within an ITIL environment, an ITILCertification is highly preferred.
- Experience in handling Application Support related projects.
- Handling SaaS based customer support projects will be an addedadvantage.
What we offer:
• Work as part of a global Team with innovative products for one ofthe market Leaders on meaningful PLM implementation projects for some of thelargest companies in the world
• Mature and proven career development program allowing Servicesprofessionals to choose their area of specialization and grow their career atown pace.
We are anequal opportunity employer and value diversity at our company. We do notdiscriminate on the basis of race, religion, color, national origin, sex,gender, gender expression, sexual orientation, age, marital status, veteranstatus, or disability status.
Working at Siemens Software
Whyus?
Working atSiemens Industry Software means flexibility - Choosing between working at homeand the office at other times is the norm here. We offer great benefits andrewards, as you'd expect from a world leader in industrial software.
Siemens Software. Transform the everyday.
#LI-PLM
#LI-Hybrid
#LI-PA1