They will be responsible for setting customer expectations, identifying, isolating, and providing solutions for problems. They will regularly exercise discretion & judgment during customer consultations to assess issues and, when necessary, engage with colleagues across multiple departments. Responsible for knowledge share demonstrations to peers and customers. The Support Engineer works with general supervision on issues to competently resolve customer issues. This position requires good communication skills, strong team player, attention to detail and a strong desire to be a team contributor and learn and grow within the siemens organization.

Responsibilities:

• Ability to learn and apply deep knowledge of Siemens logistics applications.
• Perform customer support case management via web and phone communications.
• Work within a team environment to monitor customers issues, perform triage, troubleshooting and escalation routing as necessary.
• Provide customer assistance in a professional and efficient manner, adhering to well established process and practice procedures.
• Partake in knowledge sharing activities, publishing knowledge base articles, providing technical presentations, reviewing documentation.

Requirements:

• Minimum bachelor's degree in computer science, Technology, or Engineering with at least 2 years working in a customer-facing support role.
• Proven work experience in implementing and programming web applications.
• Strong problem-solving skills on enterprise level applications.
• Good JavaScript and SQL skills.
• Intermediate Web client development experience, understanding of Object-Oriented programming model.
• Intermediate Microsoft Office (Outlook, Word, Excel, PowerPoint, Visio) skills.
• Good communication skills at various levels throughout an organization.
• Effectively communicate to all parties involved in English.
• Basic understanding of electronic data interchange (EDI) and web services.
• Demonstrates resilience and a good self-organization.
• Ability to learn fast and adapt to changing priorities.

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

The salary range for this position is $68,000 to $122,400 (Bay area $84,200 to $151,600) and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com. In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

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