We are looking for a 2nd-line Application Support Engineer to be augmented into the Development team.
This position offers hybrid setup with the flexibility to work from any location in Montenegro, whether it's your home or our dynamic offices in Herceg-Novi and Podgorica.

#LI-DNI

Responsibilities

• Document, classify and prioritize Incidents and Change Requests in accordance with the severity levels
• Diagnose and resolve Incidents or escalate resolution to the appropriate area of support (development team, platform vendor)
• Implement small-to-mid-sized configurations in LIMS in accordance with the business requirements
• Participate in grooming \ estimation sessions to be in the context of all functional changes
• Ability to interpret logical and physical data models, understand relationship structures, and extend the schema as needed
• Close collaboration with the Development team and end-users
• Business and System analysis of medium-complexity Change Requests

• Practical experience in writing SQL scripts of mid-level complexity
• Understanding of REST-API and ability to use Postman or another tool to submit API requests
• Practical experience with end users' support and general Incident flow
• Documentation skills
• B2+ English level proficiency

• Knowledge of ITIL/ITSM
• Life Sciences domain experience (biology, plant genetics)
• Understanding of JSON format
• AWS on the minimal level of reading the logs and re-running lambdas

• Engineering Heritage. Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years
• Advanced Tech Stack. Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies
• World-Class Clients. Work closely with 295+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact
• Professional Growth. Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices
• GenAI Community. Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys
• Entrepreneurial Culture. If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life
• Hybrid Setup.The flexibility to work from any location in Montenegro, whether it's your home or our dynamic offices
• Other Benefits. Corporate health insurance and the possibility of buying private health insurance for the family at a corporate price