ServiceTitan is looking for a Manager for the SMB Implementation Team. In this role, you will become a critical member of the core team, influence the company's continued success, and help shape the future of the Home Services Industry. The ideal candidate will have experience in software implementation, escalation management, product solutioning and strategic planning.

As a Manager, SMB Implementation, you will:

• Support and manage a team of 6-9 Implementation Managers that will report directly to you
• Achieve quarterly goals as determined by Leadership in conjunction with Onboarding Management
• Actively manage the pipeline of accounts under each of your Implementation Managers for optimal efficiency and tracking
• Ensure compliance of your team with outlined processes
• Act as the primary point of contact for all customer escalations within your team 
• Work cross-functionally with managers in other departments to build process flows that affect multiple teams
• Help train, coach, performance manage and support the onboarding of new employees on your team, including interviews for potential new team members

To be successful in this role, you'll need:

• 5-7 years of professional experience which includes at minimum 1-2 years in each of the following areas: Management, Software Implementation, and Client Relationship Management
• Excellent emotional intelligence, patience and active listening skills
• Ability to coach, motivate and lead resources in a challenging and fast-paced environment
• Exceptional project management and organizational skills. Proven ability to manage multiple moving pieces at a time while paying strict attention to detail.
• Ability to resolve customer escalations, focusing on results-oriented outcomes and customer satisfaction
• A track record of being a team player and leader with strong interpersonal and communications skills
• Self-starter who thrives in an entrepreneurial, fast-paced environment, with an ability to adapt quickly to a changing landscape