Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Supplier Lifecycle Manager is an individual contributor role which leads Supplier Lifecycle Management and the development and implementation of other processes and programs within the Sourcing and Procurement Center of Excellence. In this role the individual will monitor and analyze supplier performance against quality, delivery, cost, risk and sustainability metrics by collaborating with sourcing and procurement teams, conducting supplier audits, identifying areas for improvement, and working with business stakeholders to document action plans to optimize the overall supplier performance. The individual will also lead supplier segmentation processes as well as the design and implementation of supplier lifecycle programs and governance models considering factors such as supplier spend and risk to the company. The individual will serve as a subject matter expert on supplier relationship management best practices and will advise the company's sourcing and business stakeholders on such topics as periodic business reviews, performance measurement, and supplier improvement plan creation and tracking.

• Design a common methodology for supplier performance measurement across the company
• Lead periodic supplier segmentation processes to identify strategic suppliers
• Design a governance framework for supplier relationship management based upon supplier segmentation
• Be an advocate for implementing supplier performance measurement approaches for strategic suppliers
• Collaborate with business stakeholders to Implement supplier performance measurement processes and reporting
• Define best practices for integrating supplier performance measurement results into supplier business reviews
• Develop and maintain standardized templates and best practices for supplier business reviews
• Serve as a subject matter expert in advising the business and sourcing functions on supplier performance improvement processes and practices.
• Identify opportunities to integrate supplier performance measurement results into supplier selection/onboarding/sourcing processes
• Develop and maintain a process for identifying and designating Preferred Suppliers
• Drive a process to identify and proactively offboard critical suppliers in collaboration with sourcing, business and legal stakeholders
• Other Center of Excellence process and programs as needed

• Typically requires a Bachelor's degree
• Minimum 8 years of related experience OR equivalent education & work experience
• First-class professional and interpersonal communication skills for collaboration with diverse internal and external resources and groups
• Excellent organization and time management skills to oversee simultaneously occurring projects, tasks, and deadlines
• Expert knowledge of office productivity, word-processing and various other computer-based or online website proposal software
• Must be proficient in Microsoft Word, Excel and PowerPoint
• Expert knowledge of supplier governance and supplier relationship management practices
• Working knowledge of sourcing processes and standard business practices and procedures
• Solid judgment and ability to make good decisions
• Expert influence management skills with both internal and external stakeholders
• Ability to gather and analyze data and to work with figures
• Ability to work independently
• Can-do mentality