Take the ownership and ensure the customer is satisfied before closing the request. Assure a proper resolution for queries related to commissioning, configuration, troubleshooting and product selection.

What will you learn?

• Ongoing proactive research and learning about new products, technologies, and applications.
• Provide technical support in post-sales and pre-sales by answering incoming communications from customers on all channels (ex: phone, email, chat).
• Assist customer with obtaining log and configuration files through network.
• Perform remote connections to diagnose and solve customer needs.
• Launch initiatives looking for innovation and digital transformation to improve our processes and customer experience.

Are you who we are looking for?

• Education: University Degree in a relevant Engineering Area (in course).
• Desirable knowledge in:
  • Low voltage products
  • Communication protocols (Modbus TCP/RTU, Ethernet IP)
  • IT skills
• Proficiency Portuguese (native)
• Fluency required in Spanish (preferable).
• Fluency required in English (B2 demonstrable).
• Strong verbal and written communication skills.
• Problem solving abilities, aptitude to understand and explain technical information, interpersonal, communications and time management skills.
• Demonstrate a flair & understanding of customer support issues, flexibility and an ability to learn quickly.

What can we offer?

• An experience specially designed for your learning and development.
• Paid internships (depending on the schedule you establish, min. 20 hours and max. 30 hours per week, 700-900 / month)
• Monthly sessions to enhance your development and employability (Trainee's Academy)
• Track your evolution and learning
• Time flexibility to combine it with your studies
• One day of free disposal per month (cumulative)
• Duration of, at least 6 months with the possibility of extension or contracting

*We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success - on the job and beyond.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.