What you can expect
We are seeking a full-time Technical Support Engineer to join our team in Seoul. The ideal candidate will be enthusiastic about our Cloud Collaboration vision, possess a positive attitude, and demonstrate both reactive and proactive problem-solving skills. This role will involve supporting one of Zoom's largest accounts in Korea as well as clients around the world. You should be prepared for occasional onsite client visits and, in rare cases, be available for on-call or after-hours work.
About the Team
At Zoom, we prioritize the care of our customers, team members, and the community. We offer a hybrid work environment and respect individual working styles. Our team includes senior staff and specialists who focus on support, with a strong emphasis on collaboration and teamwork. This role is based in Korea, and you will report to the manager in Australia.
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What we're looking for
- Have a native-level proficiency in Korean and business-level English. International support experience is a plus.
- Have 4+ years of Tier II level Technical Support and Customer Service experience
- Possess relevant certifications (e.g., CompTIA Network+, Cisco CCNA, SIP SCHOOL)
- Demonstrate understanding of networking concepts, protocols, and troubleshooting methodologies
- Demonstrate understanding of SIP, Telephony, and H323 Protocols
- Be able to travel to the center of Seoul and participate in office events or activities at customer locations
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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