Mission

We're looking for a Service Quality Leader who're accountable to define proper quality KPI and other fundamentals for Service offers which include Spares & Battery, Modernization & consulting, Maintenance, etc. Accountable for service offer creation and quality excellence delivered to our customers and our customer satisfaction. As first contact in the region, timely and effectively management of customer containment action (Business Risk escalation, Root causes analysis...), the prevention action to avoid recurring issue, as well as to provide project quality control during the offer creation in Agile transformation environment, coach and help project teams on Quality mindset.

What will you do?

• Engaged and contribute to Service Offer creation and evolution teams with strong quality expertise, identify quality matrix that fits to Service Offers, and drive continuous improvement
• Support Agile transformation at LoB level from quality perspective, be E2E accountable for Quality on new Service Offers
• Lead team to define annual quality targets and roadmap for offer in charge. Ensure effectiveness of quality improvement activities and drive follow up
• Promote and coach quality mindset within project / squad teams in Agile transformation environment. Represent and remind customer voice in the Service Offer creation and evolution process. Ensure proper risk management and all quality deliverables.
• Supervise the complete scope of quality (Design, manufacturing, supply chain, supplier .. ) for Service offers under Service LOB responsibility to improve customer experience
• Secure collection and Analyze all data relative to quality (I2P, Customer Survey or feedback , manufacturing quality , supplier ...) Drive the quality issues resolution and prevention using 8D, and lean 6 Sigma and coordinate with Operation.
• Actively support product line of business on PWP / withdraw project when there is transfer of technology (risk analysis, product control specification...), challenge to ensure good quality handshake between Product LoB and Service with clear SLA.
• Drive risk analysis for customer for non-conformant product or quality issue

• 3 years+ OQL experience + 3 years Project Quality experiences
• Bachelor or Master's degree in major of Quality or Engineering, MBA is a plus
• Openminded for new way of working - doing quality control in smart way
• Solid background in Medium and Low voltage (Technical, Industry, R&D), background with Secure Power is a plus
• Basic Agile knowledge (real Agile project experience is a plus)
• Familiar with Schneider Service Business is a plus
• Black belt is a plus
• Strong influence and convincing skills, coaching skills is plus
• Strong communication skills and crisis management
• Multicultural skills and experience, Fluent English
• High capabilities to prioritize, comfortable with uncertainty

• Permanent contract;
• Flexibility on the job;
• Exciting work in an international company, with opportunities to lead and contribute to various projects by collaborating with cross-regional teams;
• Special training tailored to your needs and career goals;
• Development opportunities based on clear career paths to grow through experience and exposure;
• An environment where employees have equal opportunity to reach their full potential, depending on performance and personal aspirations;
• Comprehensive family leave program;