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Services Planner

AT Schneider Electric
Schneider Electric

Services Planner

Abu Dhabi, United Arab Emirates

Key Responsibilities:

• Manage and schedule service contract execution.
• Coordinate site resources and plan manpower requirements.
• Schedule Field Service technicians, third-party contractors, and authorized service partners.
• Support project timelines for internal stakeholders.
• Ensure necessary parts are available for site visits.
• Communicate effectively with customers and partners throughout the scheduling process.
• Provide flexibility to support all Gulf time zones.
• Check and enhance Work Orders in bridge Field Services (bFS) or other Schneider systems.
• Prioritize interventions in the backlog based on customer type, contract SLAs, and resource availability.
• Assign work orders for the next three months, balancing customer needs with material delivery and SR availability.

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• Optimize scheduling to enhance profitability.
• Monitor intervention execution and reschedule or cancel as needed.
• Maintain Work Order data quality, including billable information and planner deviations.
• Complete work orders for non-connected external technicians (time entries, deviations, site intervention reports).
• Participate in regular meetings with the Services Execution team to develop improvement plans based on performance metrics.

Qualifications:

• IT / Engineering Degree ideally.
• Minimum Five (5) years' experience in planning activities with a minimum of two (2) years serving in a team.
• Ability to prioritize and manage tasks simultaneously.

• Experience working in BMS projects.
• Strong organizational and planning skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment.
• Proficient in-service management software and tools.

• Flexibility to accommodate scheduling across multiple time zones.
• Previous experience in service planning or a related field is preferred.
• Ability to build relationships and teams and maintain useful interaction with all involved parties.
• Other technical qualifications are acceptable subject to review.

• English and Arabic Fluency is a must.

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We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

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Client-provided location(s): Musaffah - Abu Dhabi - United Arab Emirates
Job ID: Schneider_Electric-https://careers.se.com/jobs/82267?lang=en-us
Employment Type: Other