Our mission in Services is to make Customers operations safe, efficient and resilient everyday. This requires us to combine the power of digital capabilities to advise, modernize, monitor and maintain the health of energy and automation assets and systems around the clock for our customers. The Quality SPOC for Services Digital Offers will oversee and improve the quality, reliability and robustness of Digital Offer augmenting the value of Service offers.
We do have a continuously evolving ESXP portfolio, which is helping us to continuously develop our Services Asset Management offers. The Quality SPOC will be responsible for :
p Collaboration is Key: Work closely with ESXP Technology Office (incl. CSH, Advisors (both with EDs and SPs) and Analytics) to ensure Offer Design Robustness.
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p Champion the robustness and reliability of the Services Offer designed solutions, ensuring the digital offer functions as intended.
p Collaborate with ESXP team to Enhance Quality Processes: Software FMEA, comprehensive Testing and Validation of Digital Solutions used for Service offer.
p Driving Improvement: Actively challenge team processes and deliverables to promote continuous improvement within the Services Digital team (CSH, Analytics, Digital Dev).
p Risk Management: Proactively identify potential risks associated with the digital offer and implement strategies to mitigate them.
p Interface to Product (sensors) Quality: Challenge the Product LoB (sensors) to identify potential product quality issues, advocating for adherence to proper processes and enacting containment actions when necessary.
p Track and Analyze: Monitor and track the adoption rate of the digital offer, analyzing data and providing insights to support Digital Outcomes and Value delivery for our customers.
p I2P Deployment and Tracking: Lead the deployment and ongoing tracking of the I2P process (potentially Improve-to-Place), ensuring its effectiveness and identifying areas for optimization.
p Close the Feedback Loop: Track and manage service-related cases, utilizing them to generate actionable feedback for refining the digital offer.
Requirements:
• Digital citizen
• Strong experience in Csat &Q (Medallia tools + I2P
• Leadership & change management
• Ability drive and convince
• Strong experience on customer
facing
• International experiences
Schedule: Full-time
Req: 00936G