Senior Analyst- Data Support L2
Location : Gurgaon (India), Bangalore (India), Monterrey (Mexico), Barcelona (Spain)
Key Responsibilities
• Provides supports to Offer Data ecosystem end users (all timezones) via servicenow tickets within standara SLA and at th e right quality.
• Accountable to communicate & resolve any queries/requests related to Offer Data.
• Keep users updated with oncoming new functionalities & enhancements on Offer Data Platforms ( PIM,DAM,BSL,ODQ, RDM) via training & Yammer communications.
• Document, maintains & updates Online Knowledge base pages with the current functionalities of offer data platforms.
Qualifications
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Mandatory Skills/Requirement:
- Is familiar with Support process working.
- Strong troubleshooting and analytical skills: Can identify issues and risks, analyze and understand underlying causes, and devise appropriate action plans.
- Able to communicate efficiently by listening and sharing information with internal and external customers.
- Advanced Excel
- Should be adaptive to flexible work timings / roster shifts
Good to have Skills:
- Knowledge on PIM, DAM, BSL, ODQ.
- Basic SQL and MS-Access skills.
Qualification:
Bachelors (Graduation) degree from a recognized university with CGPA > 6 (on 10)
Schedule: Full-time
Req: 00972C