The role requires support resource to analyse, plan & drive end to end data projects with focus on efficiency, availability, usability and adoption to Business Stakeholders.
Key Responsibilities:
• Provides support to end users through ServiceNow tickets within defined SLAs, ensuring quality is not compromised.
• To analyse, plan & drive all projects received internally OR as part of charge back .
• Stays updated on upcoming functionalities and enhancements, and keeps users informed.
• To Document, maintain & update knowledge base with current & upcoming functionalities.
• Data Crunching: Prepare reports & ppts for stakeholders
• To educate & train stakeholders.
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Personal qualities & behavioral traits
• Should demonstrated analytical and problem-solving skills.
• Excellent written and verbal communication skills, including presentations.
• Proactive, Accountable, collaborative, and a good team player.
• Ability to work in rotational shifts as required by the team.
Qualifications
Skills Required:
Mandatory:
• Advanced Excel, SQL, word, PPT
• Communication Skills
Optional:
• Linux
• ServiceNow
• Knowledge in Stibo Systems
Academic & qualifications
• BTech or holding an equivalent degree.
• Min of 5-6 years of working experience in service or support domain.
Schedule: Full-time
Req: 0096T5