Main Activities:

• Follow up Order Execution (EDI, delivery creation, shipment...) : complete process since Order entering till order shipped .
• Follow up portfolio & KPI's of service & Root Cause analysis
• Reporting main KPIs (OTDS/C, CCL, BOL, NOR, LOQ...) to customers & Participation in SIM
• Ensure respect of SLA and customize as needed
• Be the SPOC of the customer to forward VOC to internal team
• Prepare set of documents requested by customer (Co's, Insurance Certificate , Proformas , export documents, etc )
• Ensure information flow : Lead times , delays , availability stock, blockage at SO / Material level , any other request in logistics .
• Validate of the technical / sales orders
• Urgencies / critical request and returns / Quality request follow up
• Support to the CCC / BU
• Propose and participate on new improvements
• Handling customer claim request (LCR or CCMP)
• Participate in visit and/or consultation of customers and front offices to understand the different logistics solution needs, priorities and expectations per customer segment

• Follow up Order Execution (EDI, delivery creation, shipment...) : complete process since Order entering till order shipped .
• Follow up portfolio & KPI's of service & Root Cause analysis
• Reporting main KPIs (OTDS/C, CCL, BOL, NOR, LOQ...) to customers & Participation in SIM
• Ensure respect of SLA and customize as needed
• Be the SPOC of the customer to forward VOC to internal team
• Prepare set of documents requested by customer (Co's, Insurance Certificate , Proformas , export documents, etc )
• Ensure information flow : Lead times , delays , availability stock, blockage at SO / Material level , any other request in logistics .
• Validate of the technical / sales orders
• Urgencies / critical request and returns / Quality request follow up
• Support to the CCC / BU
• Propose and participate on new improvements
• Handling customer claim request (LCR or CCMP)
• Participate in visit an

• Bachelor's in supply chain, Logistics, Business or Operations Engineering
• Ability to look at the numbers, trends, and data and come to conclusions based on the findings
• Ability to communicate clearly and professionally, both verbally and in writing
• Ability to make independent decisions with little supervision
• Ability to proactively seek out information, training, and other resources needed to facilitate continual professional development necessary to be successful in this position
• Partner, influence, collaborate & communicate across the enterprise and with the relationships built outside
• Independently solve problems and make decisions for primary and strategic execution and tactical issues within the relevant portfolio of projects and or processes.
• Work within peer group and leadership infrastructure to ensure that best practice and opportunities are delivered.
• Strong verbal / presentation and written communications skills working in a complex organization.
• Fluent in English
• Experience with SAP is a must
• Leadership
• Proficiency user of Microsoft Office