Mission:
Join our team as an Order Management Specialist, where you will organize and manage the processing operations of all incoming orders from customers, including international orders. Your expertise will ensure catalog number verification, pricing, large order requirements, change orders, expediting, credit limits, and promise dates are handled with precision.
Key Responsibilities:
- Order Management: Oversee the complete order process from entry to shipment, ensuring seamless execution (EDI, delivery creation, shipment).
- Performance Tracking: Monitor portfolio & KPIs related to service and conduct root cause analysis.
- Reporting: Communicate key KPIs (OTDS/C, CCL, BOL, NOR, LOQ) to customers and participate in SIM meetings.
- SLA Compliance: Ensure compliance with service level agreements (SLA) and customize as required.
- Customer Liaison: Act as the Single Point of Contact (SPOC) for customers, forwarding their Voice of Customer (VOC) feedback to internal teams.
- Documentation Preparation: Prepare necessary documents for customers (Certificates of Origin, Insurance Certificates, Proformas, export documents, etc.).
- Information Management: Ensure an effective flow of information regarding lead times, delays, stock availability, and logistics requests.
- Order Validation: Validate technical and sales orders to maintain accuracy.
- Urgent Requests: Handle urgencies, critical requests, returns, and quality follow-ups.
- Support & Improvement: Provide support to the Customer Care Center (CCC) and Business Unit (BU) while proposing and participating in continuous improvement initiatives.
- Claims Management: Address customer claim requests (LCR or CCMP).
- Customer Engagement: Participate in customer visits and consultations to understand logistics solution needs and expectations by customer segment.
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Key Competencies:
- Customer Case Management
- Achieving Sustainable Results
- Customer Focus
- Issue Resolution
- Offer Knowledge and Management
- Software & Apps Literacy
- Continuous Improvement
- Cross-Cultural Communication
- Customer & Market Intelligence
- International Trade
- Inventory Replenishment
- SLA Design
Key Systems:
- MS Office
- ERP System
Experience Level:
Minimum of 3 years in a similar role, although general working experience may be considered.
If you're passionate about customer service and logistics and want to be part of a dynamic team, we encourage you to apply!
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.