Order Processing Specialist (Hybrid, Warrington)
We're looking for an Order Processing Specialist to join our Services business in Warrington. If you're detail-oriented, thrive in a fast-paced environment, and enjoy working as part of a collaborative team, this could be a great fit for you.
What you'll do:
- Process customer orders from receipt to delivery within the SLA's, ensuring all details are accurate.
- Enter and maintain order information in the system, verifying accuracy and completeness of data.
- Act as the primary point of contact for customers and internal stakeholders regarding order status.
- Collaborate with Sales Managers, internal Sales teams, and Service Operation Managers to ensure timely order fulfilment and resolve any discrepancies.
- Actively participate in Sales forecast meetings with Service Operations Manager reviewing the backlog of orders to hit the regions sales targets.
- Prepare and maintain order-related documentation, including invoices, shipping documents such as proof of delivery, and records of stakeholder communications.
- Identify and resolve order-related issues promptly, including returns, exchanges, and discrepancies.
- Collaborate with Credit Control and Service Operations Managers on the monthly debt review meetings supporting with any invoice disputes for the region.
- Assist with training and onboarding of new team members
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What we're looking for:
- Educated to GCSE level or in English and Maths (equivalent to Grade C or above) is required.
- Previous experience in a similar role/in a customer-focused environment would be required.
- Excellent communication skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office programs including but not limited to Word, Excel, and PowerPoint
- Previous SAP and CRM system experience is desirable.
This is a hybrid role based in Warrington. Standard working hours are 8:30 AM - 5:00 PM, with an early finish at 4:30 PM on Fridays. Some flexibility is available.
What we offer you:
Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation. We recognise that embracing diversity drives innovation and strengthens our teams.
We are proudly participating in the Disability Confident Program, supporting individuals in the workplace who consider themselves living with a disability.
Apply now:
Submit an online application to be considered for this role. You know about us-now let us learn about you!
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Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
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36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.