Operations Manager

In Schneider Electric everything we do promotes progress and sustainability for all - our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role:

• Coach and develop existing Team Members.
• Team level project design and management.
• Manage Team headcount promotion pace and quantity.
• Implementing and identify Team Goals.
• Identify process failures and implementing process improvement measures.
• Recruit new Team Members.
• Develop the teams to achieve best-in-class support driving efficiency, productivity, quality, data driven insights, customer centricity and lean processes.

• Ability to lead a complex organization supporting countries from around the globe serving a range of customers from consumers to our biggest and most important business customers.
• Partner with stakeholders & support functions to measure performance while continuously identifying and executing improvement opportunities.
• Translate business objectives into strategy and tactics to be undertaken by the team to achieve results.
• Define & execute a full relationship management program with stakeholders including service agreements, success measurement and performance reviews.
• Facilitate process improvement and engage stakeholders in improving existing policies and procedures through analysis, experience, and employee inputs.
• Benchmark against other market practices and bring proposals for raising/ improving the process management practices.
• Model & Cascade Schneider Electric Values and a High-Performance Culture throughout your team including providing leadership, coaching, support, career development and recognition to managers and their teams.
• Ensure our principles of responsibility are embraced and enforced.
• Create Process Documentation and Continuous Improvement Projects as needed.
• Deep knowledge of Schneider Electric Services offers throughout the Asset Management Life Cycle is recommended.
• Accountable for the development of the organization's strategic plan and country roadmap, including budget development and management.
• Create Process Documentation and Continuous Improvement Projects as needed.

• Bachelor's degree (Engineering or Business preferred).
• At least 6+ work experience in managing operations and driving performance of various businesses. Specific experience and knowledge in managing technical support, finance quality and data management a plus.
• Proven experience in a managerial role with a focus on coaching and mentoring.
• Strong leadership skills with the ability to inspire and motivate a diverse team.
• Ability to drive high performance through effective performance management and team engagement strategies.

• Global Family Leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• ...and more!