Schneider Electric™ creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk .

Great people make Schneider Electric a great company.

What do you get to do in this position?

• Lead problem solving for customer complaints applying 8D, Kaizen, Six Sigma all driving to understand root cause.

• Lead implementation for corrective and preventive actions , always focusing on continuous improvement for quality and customer satisfaction.

• Promote and develop quality and customer satisfaction culture using Phoenix program as core tool.

• Interface with external customer regarding product concerns, responsible for investigations, customer follow-up, and ultimate customer satisfaction.

• Drive continuous improvement for non conforming parts, follow up with suppliers and engineering.

• Develop and implement quality documentation such as PFMEA, control plan, FAIR.

• Lead continuous process improvement impacting non quality costs and customer returns.
• Apply quality system based on ISO 9001, 14001, 45001, 50001 standards and participate in internal audits.

• Bachelor's Degree in Engineering (Mechanical, Industrial, Electrical, Electronic)
• Work experience in Quality
• ISO 9001, 14001, 45001, 50001 knowledge
• Auditing and assessing techniques
• Quality improvement tools, techniques, and models
• Statistical quality techniques and analysis
• Engineering drawing interpretation
• Project management skills
• Excellent skills in leadership, communication both verbal and written, and attention to detail
• Advanced English Level is required