The Order Management Manager (Individual Contributor) is responsible for overseeing and managing the end-to-end order fulfilment process for commercial orders for Mumbai region .
This role ensures the accurate and timely processing of customer orders, from order entry to final delivery, working independently to manage daily operations. The individual contributor will collaborate with cross-functional teams, including sales, inventory, and logistics, to resolve issues and ensure customer satisfaction.
Key Responsibilities:
1. Order Processing & Fulfilment:
• Manage the entire order lifecycle, including order entry, processing, and fulfilment.
• Ensure that orders are entered accurately into the order management system and track progress throughout the order cycle.
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• Process order changes, cancellations, or modifications based on customer requests and system updates.
2. Customer Support & Issue Resolution:
• Act as a point of contact for customers and internal teams to resolve any order-related inquiries or issues.
• Troubleshoot order discrepancies, delays, and product availability issues, ensuring timely and effective resolution.
• Collaborate to provide prompt responses and maintain a high level of customer satisfaction.
3. Cross-functional Collaboration:
• Work closely with sales, logistics, inventory, and finance teams to ensure smooth order processing and fulfillment.
• Assist in ensuring alignment between order processing and product availability to avoid delays or errors.
• Coordinate with logistics to monitor and expedite order shipments, ensuring timely delivery.
4. Order Accuracy & Documentation:
• Review and verify order details, including product specifications, pricing, and customer information, ensuring high levels of accuracy.
• Maintain accurate documentation and records for all orders, including customer communications, order status updates, and issue resolutions.
5. Process Improvement & Efficiency:
• Continuously evaluate order management processes and identify opportunities for improvements or streamlining.
• Propose and implement process enhancements to reduce errors, shorten cycle times, and improve customer satisfaction.
6. Reporting & Tracking:
• Monitor order status and provide updates to stakeholders on order progress.
• Track and report on key performance indicators (KPIs) such as order cycle time, on-time delivery, and customer satisfaction metrics.
• Analyze order data to identify trends or recurring issues and provide actionable insights
Qualifications
Qualifications:
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• 10 years of experience in order management, with a focus on commercial or B2B transactions.
• Proficiency in order management systems (e.g., SAP, Oracle, Salesforce) and Microsoft Office Suite (Excel, Word).
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving skills and ability to think critically under pressure.
Preferred Skills:
• Experience with ERP systems or advanced order management software.
• Understanding of supply chain, logistics, and inventory management best practices.
Schedule: Full-time
Req: 009B3E