q Check/enrich Work Orders to be scheduled in bridge Field Services ( bFS ) or in other Schneider systems
• Urgency / requested date, customer information, correct installed base, scope of work, T&C, time to execute
• Work Orders are created automatically or by Order Management or Technical Support (CCC)
q Prepare/prioritize the interventions in backlog , based on customer type VIP Gold / Strategic / non VIP, contracts with SLAs, customer availability, spare part and FSR or subcontractors' availability
q Assign all possible work orders at least for next 3 months , determining best date/timing balancing customer requirements, delivery of material needed, and skilled/certified FSR availability, while maximizing FSR utilization rate by minimizing travel, idle and overtime, combining multiple interventions to the same or nearby locations when possible.
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=> optimized scheduling has direct impact on Field Services Profit & Loss !
q Communicate proactively with customers, confirming the intervention details and reminding to FSR the constraints (safety requirement and equipment, permit to work, site access, timing, report, de-briefing with customers...)
q Monitor the smooth execution of the interventions, rescheduling/cancelling if required, supporting remotely FSR on visit/calendar management, maintaining Work Orders data quality (like Billable info, Install product, planner deviation)
q For non-connected external technicians only, complete the work orders on their behalf (time entries, deviation, site intervention report...)
q Animate/Participate to regular meetings with Field Services Execution team (Short Interval Meeting, Sales & Operations Planning), building improvement plan based on weekly/monthly dashboard (like optimizing scheduling, reducing deviations, anticipating internal/external capacity need).
Qualifications
• Associate degree and/or equivalent experience (1-2 years experience)
• Knowledge of Schneider Field Service Business preferred
• Expertise in MS Office Applications
• Excellent analytic skills, Self-starter, Quick learner, Good public speaking and communication skills
• Knowledge of Schneider Field Services Business preferred
Experience in Customer Care Center preferred.
Schedule: Full-time
Req: 0091ZN