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Japan Cluster IT Business Manager

AT Schneider Electric
Schneider Electric

Japan Cluster IT Business Manager

Osaka, Japan

The Cluster IT manager & Business Partner is part of EIT organization and assigned to particular global/horizontal function and/or a country in cluster (Japan). The assigned scope is defined as "business"

  1. Own the portf olio of demand & projects
  • Initiate and manage demand process in Demand Portal (from Draft to DM1 approval)
  • Liaise with internal Digital teams to progress demand in DP
  • Hand-over demand to project/delivery team after "DM1 approval" status is achieved
  • Monitor & follow progress of project/change delivery
  • Deliverables:
    • Update progress of demand in DP at least once a week
    • Followup/escalate if project/change is not as per expectations

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  1. Define & maintain the IT landscape & roadmap
  • Prepare & maintain the inventory of infrastructure & applications used by the business (global, regional, local)
  • Perform periodic infrastructure & application review (collaborate with OS & AS as required)
  • Identify risks/areas of improvement & initiate EIT demand or support process
  • Deliverables :
    • Inventory list of infrastructure & applications
    • Infrastructure & Application review report (at least yearly once, preferably twice)
  1. Establish an appropriate & effective governance model
  • Identify key business teams/stakeholders & seek for a nominee to formal & regular interactions
  • Setup interaction mechanism & reviews with the nominee
  • Be proactive in approaching business
  • Develop as trusted partner to CP, CFO, senior stakeholders within the country
  • Deliverables:
    • Governance model document
    • Minutes of meetings/follow-up tracker
  1. Define & maintain the IT budget
  • Perform annual budgeting exercise (in collaboration with EIT Finance)
  • Maintain IT budget consistency based on actual, ongoing changes & business evolution
  • Deliverables:
    • Annual IT budget baseline
    • Updates to baseline IT budget
  1. Ensure performance of standard EIT operations (service & support)
  • Follow up with EIT teams to ensure healthy status of support performance metrics (Aging backlog, SLA compliance, quality of service, user experience)
  • Use "complaint management" effectively
  • SPOC for business escalations
  • Review & recommend updates/additions to EIT Service Catalog relevant to business needs
  1. Communicate to align perception with reality (Business perception of EIT)
  • Stay up to date with ongoing & new EIT initiatives & programs
  • Share/communicate with business in various forums & interactions
  • Use facts & data to influence perception
  1. Participate & contribute in business transformation/growth
  • Support & guide business from IT perspective in transformations & growth initiatives
  1. People management
  • Lead high performance team within country/cluster
  • Build an agile team with succession planning
  1. IT Infrastructure
  • Solid experience on the IT infrastructure (LAN/WAN/Servers/Firewall/...) to hand-on or give proper instructions to local team; to follow up with local telco/vendor and regional OS/Connectivity team
  • SPOC for all IT infrastructure within country/cluster
  • Able to redesign network if required.
  1. Local applications
  • Maintain the local applications using the internal resource and/or the external resource
  • Continuous effort to keep application security compliance by working with the security team
  • Build the roadmap to global application migration, if necessary
  1. Information Security and Cyber Security
  • Assess the Information Security incident
  • Response to the inquiry from the customer/partner
  • Information Security and Cyber security awareness-raising activities

Qualifications

  • 5+ years people management or team lead experience
  • 10 years+ IT application, infrastructure management
  • Project Management
  • Work in matrix organization
  • Teamwork, collaboration with regional and global team
  • Business Japanese and English

Schedule: Full-time
Req: 00924F

Client-provided location(s): Osaka, Japan
Job ID: Schneider_Electric-https://careers.se.com/jobs/00924F?lang=en-us
Employment Type: Full Time