HR Digital Services Specialist | São Paulo

What will you do?

• Role Overview: The HR Digital Services Specialist is responsible for analyzing, configuring, and testing system enhancements and updates to support HR technology.
• Liaison Functions: Acts as a liaison between HRIS, Global Teams, and Regional Teams to facilitate issue resolution, system modifications, and user interface enhancements.
• Mentorship: May mentor junior HRIS team members.
• Collaboration: Works with system users and stakeholders to evaluate functional requirements and recommend solutions to automate and enhance business processes.
• Testing and Troubleshooting: Plans, creates, and executes test scenarios, troubleshooting issues that arise from system changes.
• Technical Requirements: Develops written technical requirements for new systems, enhancements, reporting, and production issues.
• Change Request Process: Initiates and drives the systems change request process in collaboration with vendors.
• Communication: Communicates testing results and determines if further programming is necessary.
• Task Management: Prioritizes tasks and manages assignments for system implementation, enhancements, and production fixes.
• Data Integrity: Develops and documents audit and quality control processes to maintain data integrity and security.
• Project Management: Plans and manages multiple HR-related projects, including system upgrades and software acquisitions.
• Post-Implementation Support: Provides support for software upgrades and maintenance updates.
• SOP Maintenance: Creates and maintains departmental Standard Operating Procedures (SOPs) and assists in prioritizing enhancements and fixes.
• Reporting: Develops and prepares reports related to various HR functions using HRIS systems.

• Analytical Thinking.
• Communication
• Continuous Learning
• Continuous Improvement
• Customer Centricity
• Interpersonal Skills
• Problem-Solving
• Project Management

• Career Advancement: Enhanced skills can lead to promotions and greater responsibilities within the organization.
• Continuous Learning Opportunities: Access to training programs, workshops, and seminars to keep up with industry trends and technologies.
• Impactful Work: The ability to influence business strategies and improve employee and customer experiences can lead to greater job satisfaction.
• Variety of Challenges: Engaging with diverse datasets and problem-solving can keep the work interesting and fulfilling.
• Collaborative Teams: Working in cross-functional teams to implement data-driven initiatives fosters collaboration and teamwork.
• Innovation Culture: Being part of an organization that values data analytics encourages a culture of innovation and creativity.
• Professional Connections: Engaging in industry-related projects and events can lead to valuable professional networking opportunities.
• Mentorship: Access to mentors who can provide guidance and support in career development.

• HR Digital Services Director
• HR Digital Functional Support Manager

• Bachelor's Degree in Business or other related field, or equivalent work experience
• Fluency in English, Spanish, and Portuguese (both written and spoken) is required.
• Minimum 3 years' experience with HRIS Systems
• Strong technical and working knowledge of HRIS systems, applications, theory, and practice
• Working knowledge of key HR functions (Employment, Benefits, Compensation, Relations, Payroll, Training and Development)
• Excellent project management skills and working knowledge of system development methodology and data governance principles
• Knowledge of relational database management, reporting, and general office applications
• Knowledge of business process design/ redesign practices
• Ability to collaborate and gather requirements from end users