Main mission
This position is accountable for installing, inspecting, maintaining, troubleshooting and repairing customer equipment. FSR will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site. Work on competitive equipment may also be part of the role.
Experimented FSR will share and provide technical instruction and guidance to new and less experienced FSR. He will perform warranty and recall work. Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.
Want more jobs like this?
Get jobs in Hanoi, Vietnam delivered to your inbox every week.
FSR must be available to: respond to emergency calls and for intervention, maintain service equipment, tools and documentation, and identify sales opportunities.
Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment ...)
Activities and areas of responsibility
q Comply with Safety and cyber security policies, practices and procedures
q Perform Startup/Commissioning on Schneider Electric product & possible competition equipment.
q Perform Preventive, scheduled and unscheduled Maintenance on equipment
q Ability to analyze, and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answer
q Be able to analyzed and explain reports results to customers and management
q Able to stand, walk, for extended periods of time and to lift and carry heavy objects up to 50 pounds
q Certification & accreditation could be required vs Business and Country regulations.
q Proactive participation to team efforts to achieve departmental and company goals (SIM1)
q Understand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc..)
q Support planners, coordinators, project manager to get good customer site condition understanding
q Escalate quality or technical issue detected on field
q Understand Ecostruxure offer and provide technical explanation to customers
q Use all digital tools designed for SE FSR
q Track Installed Base (serviceable assets)
q Advise customers on different opportunities top optimized its install base and creat lead generation business opportunities
q Perform basic audits of customer's electrical systems and equipment (MPS walktrough )
q Perform Field Services Operations and provide best in class customer experience and promote Schneider signature
• Field Service Representiatvie (DDT3) -1-3 years experience in Field Services. FSR role works under general directions for routine work and detailed instructions on new assignments. FSR has to be 100% compliant with safety and cybersecurity guide line . FSR has to use properly all digital tools to perform job (BFS & ServicesMax , Onsite, TIPI, Enablon). FSR is interacting everyday directly with customer, he has to ensure FSR customer satisfaction (NSS) and SE signature (branding & soft skills) to be respected everyday with our customers
Qualifications
q Strong Customer orientation mindset
q Strong Technical knowledge on Schneider Electric Products and Servicable Assets
q Willingness to learn new competencies (Technical, Digital, soft skills ...)
q Collaborative attitude with internal entities (Planners, Inside Sales, Technical Support...)
q Use all digital tools designed for SE FSR
q Associate degree in electrical distribution, having experience/knowledge about Schneider Electric products is an advantage.
Schedule: Full-time
Req: 00911L