MISSION
- This position is accountable for installing, inspecting, maintaining, troubleshooting and repairing customer equipment. FSR will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site. Work on competitive equipment may also be part of the role.
- Experimented FSR will share and provide technical instruction and guidance to new and less experienced FSR. He will perform warranty and recall work. Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.
- FSR must be available to: respond to emergency calls and for intervention (24/7), maintain service equipment, tools and documentation, and identify sales opportunities.
- Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment ...)
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Qualifications
Activities and areas of responsibility
1. Comply with Safety and cyber security policies, practices and procedures
2. Perform Startup/Commissioning on Schneider Electric product & possible competition equipment.
3. Perform Preventive, scheduled and unscheduled Maintenance on equipment
4. Ability to analyze, and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answer
5. Be able to analyze and explain reports results to customers and management
6. Proactive participation to team efforts to achieve departmental and company goals (SIM1)
7. Understand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc.)
8. Support planners, coordinators, project manager to get good customer site condition understanding
9. Escalate quality or technical issue detected on field
10. Understand Ecostruxure offer and provide technical explanation to customers
11. Use all digital tools designed for SE FSR
12. Track Installed Base (serviceable assets)
13. Advise customers on different opportunities top optimized its install base and create lead generation business opportunities
14. Perform Field Services Operations and provide best in class customer experience and promote Schneider signature
15. Other tasks which may be assigned by manager within his/her capability
REQUIREMENTS
Education: University degrees - Electrical Engineer
Working Experience: 1-4 years working in Electrical Distribution, Automation
Key success factors: Safety mindset; Strong Customer orientation mindset; Willingness to learn new competencies (Technical, Digital, soft skills...), Collaborative & can do attitude with internal entities (Planners, Inside Sales, Technical Support...)
Others: Good English in reading, writing, speaking; Good computer skill; Use all digital tools designed for SE FSR; Communication effectively; Teamwork
Schedule: Full-time
Req: 0092JY