Responsibilities:-
Product range - 3 Ph. UPS systems, STS , ATS , Rack mounted PDU , Netboltz etc.
1)Safety - Be a promotor of safety and deploy safety guidelines on site during work. Use PPE and safety policies . Zero Incident & Zero Accident as a key achievement.
1)Operational Efficiency - Achieve less resolution time of breakdown calls, Attend and resolve BD calls as per agreed SLA of AMC /Warranty customers . Execute Service Project - Do site survey and submit SOW. Execute the Installation and commisioing of UPS. Service project include Modernization of UPS , Lifecycle part replacement like capacitors, Batteries, Installation of LIB racks.
2) BFS KPI - Use BFS tool in salesforce for daily time sheet entry linked to BFS KPI - Adherence, utilization, clocking and productivity.
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3 ) NSS - Achieve customer satisfaction and achieve NSS country target. Be promotor of Schneider services.
4) Lead generation and IB tracking - Generate Lead (service business enquiries) from field during site visits for complaints. closely work with service sales person for offer submission and successful lead conversion to order winning.
5) Be a digital ambassador when visit to site or during work. Utilize BFS platform for digitized task , operate and use necessary software on site to complete task.
Qualifications
2 -5 year experience in field of UPS Service Engineer.
Educational Qualification :- Bachelors in Electrical /Electronics Engineering.
Schedule: Full-time
Req: 009B41