Application Support Analyst

What will you do?

The Application Support Analyst is responsible for providing technical support and troubleshooting for applications used within the organization. This role involves collaborating with end-users, understanding their requirements, and ensuring smooth operation of applications to enhance user productivity.

Key responsibilities:

• Provide first-line support for application-related issues, managing incidents and service requests.

• Troubleshoot application problems, conduct root cause analysis and implement solutions.

• Collaborate with cross-functional teams to resolve technical issues and improve application performance.

• Maintain application documentation, including user manuals, FAQs, and training materials.

• Ability to test and debug applications.

• Assist in the testing and deployment of upgrades.

• Develop and implement minor enhancements and bug fixes to existing applications based on user feedback and business requirements, ensuring minimal disruption to ongoing operations.

• Monitor application performance and conduct regular health checks.

• Train and support end-users on application functionalities and best practices.

• Be an IT owner for applications taking responsibility for the application strategy considering business needs and technical requirements. The SPOC for any topic regarding the application. Ensuring information and documentation for the application is up to date

• For applications that you own you are responsible for Certification process launching and
execution as well as the application landscape including infrastructure, data flows, cybersecurity checks and integrations.

What qualifications will make you successful for this role?

• Bachelor's degree in Computer Science, Information Technology, or related field. • 2 years of experience in application support or a related role.

• Proficiency in JAVA, .NET, PHP, HTML, XML, Javascript and other web technologies

• Knowledge of database management (MySQL, SQL server, Oracle)

• Strong problem-solving skills and attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Customer-focused with a passion for delivering exceptional support.

What will you get?

We adapt to you:

With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.

We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.

Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.

Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.

Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).

We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.

We take care of you:

With access to the health and wellness platform Wellwo , you and up to 5 people of your choice can enjoy virtual medical care and 24/7 psychological support, as well as access to nutrition counseling, fitness classes, and more!

From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.

Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.

We empower you:

With Open Talent Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.

We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.

We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.

You will have life insurance for your protection.

We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.

With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.

Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.

DIGINFR24

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.