Accountable for the management of the Consumer Loan and Lease Originations process from application review through funding. Ensures adherence to internal policy and external regulations. Supports respectful applicant and dealer experiences throughout originations process.

Essential Functions/Responsibility Statements:
Assists management/Funding team with the following tasks: handling of manager queue, responding to escalated issues on pending contracts, providing associate training and development on current and new programs, reviewing monthly audit reviews, communicating findings to management, and recording team call calibrations.
Provides world-class customer service through daily interaction with both internal and external customers, including personnel, automotive dealerships, vendors and customers.
Provides manager with performance reporting findings.
Uses analytic skills to assess accuracy of verifications, calculations and data.
Assists with other lines of business as directed by management and business needs.
Communicates loan decisions, stipulations and revising when necessary.
Supports Originations associates (Credit, Funding and Sales) as needed to ensure customer satisfaction and advocacy.
Follows-up on current approvals.
Provides training to junior level staff on current and new programs.
Utilizes creative methods to generate results and to foster teamwork.
Answers in-bound calls to provide resolution or, if needed, manages the escalation required for issues, questions, requests.
Participates in team related activities and meetings.
Review performance reporting and utilization performance/trends and reports findings to management.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
Bachelor's Degree or equivalent work experience: Business, Finance, Marketing or equivalent degree.
Other Equivalent combination of education and experience may be substituted in lieu of degree.

Work Experience:
2+ Years Auto Originations/Funding experience required.

Skills and Abilities:
Intermediate to Advanced PC skills, including Microsoft Office (Excel, PowerPoint, Word, Outlook).
Flexibility, adaptability, and acceptance of change in a dynamic financial environment.
Strong written and verbal communication skills.
Strong analytical and problem solving skills.
Strong time management and organizational skills.
Ability to work effectively as a team member.
Ability to adhere to policies, procedures, and instructions of management.
Ability to handle multiple tasks simultaneously.

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Primary Location: North Richland Hills, TX, North Richland Hills

Other Locations: Texas-North Richland Hills,Texas-Austin

Organization: Santander Consumer USA Inc.

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO