• Location: Budapest

About the job

You are a passionate service owner, looking to develop, manage, own, and evolve services that are meaningful tothe customer and representsomething that is of value tothem and their world; facilitating outcomes customerswant to achieve without owningthe costs and risks. You are a valued influencer and leader who has contributed to effectively support and run large technical platforms and products. You have a keen eye for improvement opportunities and the demonstrated ability to deliver on these opportunities using Agile methodologies.

Main responsibilities:

• Work with the business to determine strategy and service level goals for their service(s)
• Define, monitor, measures service(s) and makes sure that the service meets service levels
• Ensure service lifecycle management (improvements, evolution, & retirement) relative to service components (technology, lifecycle).
• Deliver, own, and manage the lifecycle of technical solutions, service offerings, associated service requests and knowledge articles
• Identify, communicate, and execute continuous improvement opportunities
• Provide and improve communication/marketing with the business and customers
• Manage the service and application portfolio through Project Portfolio Management (PPM) and Application Portfolio Management (APM) of the service

About you

Key Functional Requirements & Qualifications:

• Financial management of 3rd party vendors, software licenses and internal resources to ensure value for money
• Experience in collaborating and partnering with the business to build capabilities aligned to desired outcomes
• Acting as a change agent, delivering at pace while moving to a desired future state
• Designing services that enable the optimal user experience with quality and required service levels, negotiating and prioritizing requirements with partners
• Negotiation and service management with third party organizations
• Outstanding organizational skills, with the ability to manage multiple services simultaneously with a high degree of competency
• Ability to influence and lead behaviour change
• Self-motivated, highly organized, able to work in a collaborative team environment

Key Technical Requirements & Qualifications:

• Bachelor's Degree or equivalent experience
• Experience in delivering technical projects (Data, Application, IT) by managing external vendors
• Certified in ITIL or equivalent professional qualifications
• Technical knowledge of IT services, application management, data warehouses and software application development
• Experience working in regulated environments
• Understanding of change management and release processes
• Experience in using agile delivery tools such as Service Now, Jira, Confluence, etc.

Why choose us?

• An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
• An environment based on last technologies and frequent training to reinforce your profile
• Flexible home office policy, with a possibility to work up to 60% of time from home / where you can easily schedule your office days
• Work from an "Office of the Year 2024" finalist office

Pursue Progress. Discover Extraordinary.

Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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