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Regional Learning Delivery Management Expert

AT Sanofi U.S.
Sanofi U.S.

Regional Learning Delivery Management Expert

Kuala Lipis, Malaysia

About the Job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As a Regional Learning Delivery Management Expert, you'll be implementing and managing regional learning ILT/VILT (Instructor Led training / Virtual Instructor Led training) delivery processes according to the new Learning Delivery Core Model and support the learning logistics administration.

Duties & Responsibilities

1) Learning Delivery effectiveness

  • Prepare program delivery calendaring in partnership with Learning Business Partner.

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  • Supports Learning Delivery and Operations manager in planning course schedules and resources.
  • Lead and manage the end-to-end program deployment activities which includes VILT & ILT sessions schedule and logistics (remote or on-site) which includes supervising NIIT for the following activities:
    • Learning administration,
    • Workshop logistics
    • Initiate iLearn Session creation request,
    • Ensure timely mailing of all workshop related communication and any supporting document for visa, contract order to pay, etc).
  • Develop program delivery calendaring in partnership with Learning Business Partner.
  • Partner with Learning Business Partner to understand program session details.
  • Support new or redesigned learning program landing and pilot sessions deployment.
  • Program delivery and local systems administration approval (eBuy, eVMF, service contract, tax, shipment, etc.).
  • Partner with Learning Business Partner to understand program session details.
  • Support new or redesigned learning program landing and pilot sessions deployment.
  • Provide delivery consultation to program owners on new or redesigned program landing and pilot session on the design impacts deployment coordination & iLearn Session setting.
  • Manage learning process outsourcing vendors & remote/virtual extended learning coordinators.
  • Manage tier 1 & 2 operational issues, map out short to long term solutions to address the gaps for continuous delivery process improvement. Process harmonization towards global standards.

  • Data management with predefined data reporting
    • Local agreed reporting to fulfil mandatory requirements & standard reporting.
    • Handle audit enquiries on delivery aspects. Partner with learning process outsourcing vendors to provide of learning data for audit exercise.

    Learning Delivery Transformation
    • Support integration plan to transition all the learning institute towards the Learning Delivery Management Target Operating Model for the assigned country/region.
    • Harmonize program delivery for pilot country in phases to align with global framework whenever possible.
    • Partner with learning process outsourcing vendor on transition journey (eg. scope of work, outsourcing resource management, process mapping, service delivery management system, etc).
    • Provide delivery consultation to identified pilot country or learning institutes partners on new operating model leveraging global framework.

    About you

    Knowledge, Skills & Abilities
    • Effective written and verbal English
    • Experience and knowledge in sessions management, learning systems and continuous improvement
    • Effective stakeholder management and interpersonal communications
    • Analytical thinking and problem-solving skills
    • Results and detail orientation via proven project management and execution
    • Ability to work and collaborate in a matrix, international, virtual and diverse environment with different time zones
    • Genuine interest in learning deployment and quality improvement
    • Some experience in managing project with intact team or outsourced resource is a plus point
    • Mobile to travel to various sites whenever required

    Education:
    • 6 - 8+ years of relevant experience in learning management, HR or equivalent
    • Bachelor's degree. Preferably in Human Resources, Psychology or Business Administration or equivalent.

    Why choose us?
    • Bring the miracles of science to life alongside a supportive, future-focused team.
    • Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
    • Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
    • Take good care of yourself and your family, with a wide range of health and wellbeing benefits including health insurance, out-patient benefits along with a range of family friendly policies such as maternity, paternity, and solo parent leaves to name a few.

    Client-provided location(s): Malaysia
    Job ID: Sanofi-https://jobs.sanofi.com/en/job/petaling-jaya/regional-learning-delivery-management-expert/2649/15247806848
    Employment Type: Other