People Services Generalist

• Location: Bogotá, Colombia

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As People Services Generalist within our People Services Team, you'll manage HR queries from employees across North America.

Main responsibilities:

• Manage HR queries from employees.

• Use the case management tool to report each case and track progress toward resolution.
• Handle incoming phone calls, emails, and tickets from employees regarding HR issues.
• Provide customer service to employees, primarily on HR services queries, both verbally and in writing.
• Assist in writing knowledge articles based on provided process content.
• Identify process improvement opportunities by eliminating redundant activities.

About you

• Experience: Previous experience in HR or contact center positions.
• Soft skills: Assertive communication, resilience to frustration, internal client management and teamwork.
• Technical skills: Workday knowledge (plus).
• Languages: English intermediate advanced.

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
• You'll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.
• You'll be part of a truly diverse cross-cultural team and can have real business impact.
• Flexible working policies, including up to 50% remote work.
• Private medical care, life and health insurance, and gender-neutral paid parental leave
• Colombia is one of Sanofi's key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.
• Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.

Pursue Progress. Discover Extraordinary.

Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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