About the job

Digital Technology team: we are an innovative global healthcare company, driven by one purpose: we chase the miracles of science to improve people's lives. Our team, across around 100 countries, is dedicated to transform the practice of medicine by working to turn the impossible into the possible. We provide potentially life-changing treatment options and life-saving vaccine protection to millions of people globally, while putting sustainability and social responsibility at the center of our ambitions.

Sanofi has recently embarked on a vast and ambitious digital transformation program. A first step to this transformation was bringing all IT (Information Technology), Digital and Data functions under a Global Chief Digital Officer reporting to Sanofi's CEO (Chief Executive Officer). The new Digital organization is implementing a 3-year strategy that will drive business growth, operating income, and cost efficiency from enterprise-wide agile digital transformation.

• Key Responsibilities
  
• Oversee Digital Technology Operations:
  
• Accountable for all Digital Technology operations at the Hub, ensuring compliance with regulatory, safety, cybersecurity, business continuity, and financial requirements.
  
• Provide Technology Leadership:
  
• Lead Hub support strategy and align with global service teams to ensure standardized service deployment and operational excellence.
  
• Understand User Needs and Personas:
  
• Deeply understand the personas of Hub users, including Business Operations, Digital, Medical, P&C, Procurement, and other transversal functions. Manage stakeholder expectations and ensure value delivery and satisfaction for all Tech Products and Services.
  
• Manage End-to-End Digital Landscape:
  
• Oversee the Hub's entire digital landscape, from infrastructure to applications and back-end to front-end solutions.
  
• Drive Innovation and Transformation:
  
• Lead transformational changes, continuous improvements, and innovation initiatives across the Hub's technology operations.
  
• Primary Hub Contact and Project Coordination:
  
• Serve as the primary point of contact for Hub stakeholders, providing input and feedback on Hub projects and technology operations.
  
• Coordinate with stakeholders to forecast budgets, assess risks, and plan for global initiatives at the Hub.
  
• Manage Digital Tech Portfolio:
  
• Oversee the implementation of all Digital Technology projects at the Hub, ensuring alignment with global and local needs for successful execution.
  
• Align Global and Local Strategies:
  
• Ensure global Sanofi strategies are adapted to local contexts and constraints while communicating local requirements to global initiatives.
  
• Support Regulatory Audits:
  
• Collaborate with the global team to prepare for and comply with regulatory audits at the Hub.
  
• Engage with Stakeholders:
  
• Hold monthly meetings with Hub business stakeholders to review performance, address issues, and ensure continuous alignment.
  
• Manage Vendor Contracts and Procurement:
  
• Oversee Tech vendors and manage local procurement of Digital Tech equipment and services.
  
• Continuous Improvement:
  
• Define and lead continuous improvement cycles to enhance service delivery in collaboration with Tech Product/Service Owners.
  
• Incident Management and Escalation:
  
• Act as the escalation contact for Tech incidents, requests, and other needs from Hub stakeholders.
  
• Support Workplace Experience Projects:
  
• Ensure alignment between Tech operations and local real estate projects, collaborating with Tech Product/Service Owners.
  
• End-User Training and Communication:
  
• Deliver awareness sessions and training on Digital Tech topics and execute local communications on relevant technology updates.
  
• Budget Management:
  
• Manage the local Tech budget and oversee cost centers within the assigned geographical scope.
  
• Key Technical Requirements & Qualifications
  
• Bachelor's degree (or equivalent) in Information Technology, Computer Science, or a related field.
  
• Proven track record of leading and delivering technology services in large, complex organizations.
  
• Extensive experience in the healthcare industry, delivering IT services and support.
  
• Strong technical expertise across a broad range of technologies and domains.
  
• Experience working in matrix organizations, with the ability to influence business leaders and stakeholders.
  
• Demonstrated experience working in regulated environments with a focus on compliance.
  
• ITIL Foundation v4 certification (or equivalent professional qualifications) is preferred.
  
• Strong leadership skills with a focus on innovation, adaptability, commitment, and change management.
  
• Expertise in ITSM processes such as incident, request, problem, and asset management, as well as audit support.
  
• Proficiency with Agile delivery tools such as ServiceNow, Jira, and Confluence.
  
• Strong Agile mindset with hands-on experience in Agile practices and methodologies.
  

• Business Acumen - Strong understanding of business operations and aligning technology with strategic goals.
  
• Business Partnering - Ability to collaborate effectively with business leaders to drive value creation.
  
• Problem Solving & Service Orientation - Focus on proactive problem resolution and delivering exceptional service.
  
• Collaboration - Skilled in working within cross-functional, team-oriented environments.
  
• Fluency in English - Excellent oral and written communication in English.
  
• Communication Skills - Clear and effective communication with diverse stakeholders.
  
• Planning & Organizational Skills - Strong ability to plan, prioritize, and manage multiple tasks efficiently.
  

• Bring the miracles of science to life alongside a supportive, future-focused team.
  
• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
  
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
  
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
  
• Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas.