Customer Experience Partner (Sales Representative)

• Location: Constanta, Romania
• Field work
• Permanent, Full-time
  

About the job

Ready to push the limits of what's possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Customer Experience Partner (Sales Representative), within our Immunology Team, you'll orchestrate all customer interactions using diversity of messages and channels to deliver a superior customer experience and inspire them to provide best solution for our patients. The ideal candidate will be responsible for promoting Sanofi's immunology products to healthcare professionals, building a strong customer relationship, and achieving sales targets.

We are an innovative global healthcare company with a focus on immunology that extends to innovation in diabetes and transplant medicine. Across different countries, our talented teams are determined to deliver a best-in-class customer experience using the best of digital, artificial intelligence and personal know-how. With a focus on immunology that extends to innovation in diabetes and transplant medicines, we pursue progress to make a real impact on millions of patients around the world.

Main responsibilities:

• Promote Sanofi's immunology products to doctors, pharmacists, and other healthcare professionals within the assigned territory.
• Present product features, benefit, and clinical studies to healthcare providers to demonstrate value and build trust.
• Proactively gather and manage customer insights (including needs, expectations, feedback, and pain points) and share them with the team to develop outcome-focused, pull-based communication strategies.
• Collaborate with Customer Engagement Manager (Brand Manager)/ Medical to tailor the best customer journey mirroring customer and patient needs while solving pain points, execute the agreed tactical plan to achieve excellence in omnichannel activities and customer engagement in assigned geographical area/customer segment.
• Manage all touchpoints and lead customer engagement plans, using strategic evaluations, customer engagement plans and programs, corresponding with the audience and prospects needs.

Customer Relationship Management:

• Own the communication with the customer and adapt it to their needs.
• In consultation with Customer Engagement Manager (CE) and Immunology sales & CE Lead, develop and maintain an effective and strong customer relationship management system to foster customer loyalty with existing customers while identifying opportunities to engage with new clients.
• Provide timely and professional responses to customer inquiries and concerns.

Reporting and GTM capabilities:

• Assist the team on metrics to review customer satisfaction, strengthen customer experience, and develop further programs and initiatives to respond to customer base effectively.
• Make sure the available channels and activities remain fit for purpose (check regularly progress of communication and engagement and take measures if needed).
• Constantly update the Customer Relationship Model (CRM) of his/her region to enhance call efficiency & documentation, drive insights, analyse the market, develop territorial plans, and strategically address customer needs.
• Effectively manage the assigned territory by means of planning (territory KPIs, performance analysis, resources allocation, call planning)
• Consistently achieve sales objectives (units, value, MS) of the promoted product portfolio, in his/her area.

Product Knowledge:

• Stay updated on product information, scientific data, and healthcare trends to provide accurate information to customers.
• Attend training sessions, seminars, and conferences to continuously improve knowledge and skills.

About you

Education: University degree (medical field would be an advantage)

Experience and specific knowledge:

• Proven sales experience in the pharmaceutical, healthcare, or related industry is a strong advantage.

Professional & Personal skills

• Transformative mindset.
• Ability to manage commercial activities for a diversified portfolio.
• Self-motivated, goal-oriented, and able to work independently.
• Excellent interpersonal skills to negotiate, communicate, present, persuade and argument among internal teams, KOLs, healthcare decision makers, physicians.
• Good analytical skills and ability to prioritize; ability to work on their own initiative and make
• quality decisions.
• Ability to understand business environment and climate and generate new opportunities.
• Ability to engage others through active communication; high level drive, passion, and ambition for optimal results; ability to challenge the current market status quo and develop fresh approaches in order to deliver results.
• Strong organizational skills and the ability to manage a territory effectively.
• Fluent Romanian and English language knowledge and skills (written and oral).
• Valid driver's license and willing to travel extensively within the assigned territory.

Pursue Progress. Discover Extraordinary.

Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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