Key Accountabilities
Manage great customer experience:
- EnsuretheunderstandingandexecutionoftherelevantCustomerJourney&
- Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life's and needs,
- OCCP planning respecting customer persona individualization.
- Implementation and regular monitoring of the individual customer journeyby leveraging the cross functional teamwork with HQ teams.
Superpower: One CXP as digital, scientist, navigator, WoW & Social Specialist per Area/Squad
Performance and Business Acumen
- Self-responsible for individual target activities and sales performance.
- Hold the shared responsibility of Squad performance.
- Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ
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Support and Promote company's products value and image:
- Deliver/Customize the product message given from Customer support team and implement the product strategy. Effectively apply knowledge and skills into day-to-day professional activities.
- Differentiate value of SANOFI brands against competitors by understanding customer's medical diagnosis and utilizing digital tools as required by the company in a timely manner.
- Regularly conduct qualitative customer feedback, competitors' activities, ongoing market trends and product's performance reports.
- Maintain good relationship with KOLs, DOLs to ensure their loyalty and their support to company's business.
Facilitate & Sustain access of Sanofi Products
- Expand SANOFI business with all lines & functions.
- Anticipate future changes, risks & opportunities affecting Sanofi's position & communicate them across teams.
- Collaboration with GBUs & functions e.g.: PHI/UHI/NHI/OSF to expand own business.
- Seek/expand new opportunity/new channels for the portfolio.
Team Player
- Engage in the Squad performance and initiatives.
- Collaborative mindset to support the colleague CXPs improvement.
- Takes initiative & leverages network, academics, digital or innovate ways outside his\her own area to create learning opportunities.
- Create networks outside of own team.
Health Safety and Environment Responsibilities
- Comply with company procedures and current regulations on hygiene and safety.
- Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received.
- Promote and follow the HSE rules and 'Act responsibly' to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.
- Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements.
- Follow the company's road safety program.
- Attend HSE training.
- Promptly report to your manager any dangerous conditions of which you become aware.
- Reporting any occupational injury/ preventable car accident within 24hrs to the direct Manager and HSE manager.
- Maintain vehicle safety data UpToDate and submit reports to HSE as requested.
- Retain vehicle maintenance records and submit data as requested.
- Completion of assigned HSE trainings within the due date.
- Perform other duties as assigned.
- Respect of company's values, code of ethics and social charter.
- Respect of personal data protection charter.
Education:
- University Graduate with medical background.
- Proven track record in achieving sales results and account management.
- High level understanding of GTM operation and capability.
- Immunology Experience is a must.
- Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness & how to differentiate Sanofi customer experience.
- Understanding and demonstrating value of products and services
- Orchestrating and executing customer Multi Channel Engagement strategy.
- Segmentation and Go-to-Market Strategy understanding.
- Utilising customer insights for planning and execution.
- Collecting customer insights
- Applying Digital Capabilities to Business Solutions.
- Facilitating and sustaining access to Sanofi products and services for planning and execution
- Collaborative team player & networker (entrepreneurial)
- thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success
- Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.
- Autonomous: Self-organized to develop new competency and capability for GTM transformation.