Job title: Customer Engagement Manager Rare Diseases Greece

• Location: Athens, Greece
• Hybrid
• Full-time, Permanent

About the job

Ready to push the limits of what's possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Customer Engagement Manager in our Rare Disease Team you will contribute to design patient & customer engagement plans and implement with key focus on specific customer activation strategy, personas, customer & patient journeys, digital channels assessment, action plan per channel. Map out the end-to-end customer journey with various touchpoints/customer interactions including pre-and post-engagement follow up.

We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders. From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities. We chase the miracles of science every single day, pursuing progress to make a real impact on millions of patients around the world.

Main responsibilities:

• Contribute to design patient & customer engagement plans and implement with key focus on specific customer activation strategy, personas, customer & patient journeys, digital channels assessment, action plan per channel. Map out the end-to-end customer journey with various touchpoints/customer interactions including pre-and post-engagement follow up.
• Implement the country long-term strategy to achieve excellence in Multichannel Engagement (MCE) activities and take the necessary steps to implement a strong MCE, in permanent collaboration with marketing, customer experience, medical and key support functions (Digital, GTMC Legal, Ethics & Business Integrity, Regulatory Affairs).
• Proficiently pull analyses and share data on monthly and quarterly basis to highlight insights and make actionable decisions with marketing and customer experience teams and across MCO CE network.
• Develop a strong Customer Engagement (CE) network within the Country by sharing and supporting the implementation of best practices.

About you

• Experience: Minimum of 2 years' experience in pharmaceutical field as a marketer
• Soft and technical skills:
  • Proven Team/network/community management
  • Excellent communication skills, ability to engage people.
  • Experience of work in cross-functional teams, high level of collaboration within the team.
  • Creativity and focus on finding solutions to achieve results.
  • Familiarity with agile working methods and principles.
• Education:
  • University degree (medical field would be an advantage), preferably an additional education in Business Management, Marketing or related field.
  • Specialist in Customer Engagement or strong experience around commercial and/or tactical marketing.
• Languages: Fluency in Greek and English, both written and spoken

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.

Pursue Progress. Discover Extraordinary.

Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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