About the job
The Controlling Operations Service Manager position is part of the Regional Controlling Operations leadership team and the country/MCO Finance senior LT. The GBU+CF SM plays a crucial role in overseeing end to end service quality, building operational collaborations, overseeing the optimization of processes based on regional and local customer needs. GBU CF SM oversees compliance towards service levels, fostering relationships with stakeholders, providing insights for improvement and guiding hub teams to align their efforts with customer-centric goals. Furthermore, the incumbent oversees the transitioning from current Controlling Operations organization towards target stage and will be monitoring for the service quality. Beside End-oversight of Quality assurance, customer relationship management, stakeholder communication a core goal is to monitor efficiency targets and to maximize value of the Commercial Controlling Operations function through standardizing and harmonizing by mutualizing processes resources to provide transversal and geography agnostic support. The incumbent will be a leader with ability to influence local stakeholders, bring different strategic views together.
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Main responsibilities:
- Guide and monitor local & regional implementation plans with agreed to timelines and coordinate the transformation with his/her peers reporting to the Regional Head of GBU/CF Service Management
- Enabling a successful change with the organization.
- Accountable for the E2E Quality Assurance by monitoring and oversights service levels. Ensure that the services are delivered in accordance with the expectations, and in line with the agreed service levels for all processes in scope. This activity encompasses:
- Monitoring the changes delivered and performance of the services.
- Communicating KPIs (defined by GPL)
- Understand local leaders requirements, gathering feedback, challenging status quo and aligning priorities while maintaining strong relationships
- Translate local requirements to operational
- Contribute to major transformation programs like finance academy and oversee operational excellence in business planning & budget processes w/ broad business impact.
- Manage dynamic business requirements, establishing priorities for continuous improvement and stakeholder satisfaction
- Through customer insights, identifying impactful strategic areas for process optimization and efficiency improvements
- Establish and lead effective partner networks/working relationships with local Finance stakeholders.
- Monitor operational excellence in service delivery through oversight of service levels
- Connect local priorities with different global targets to achieve the best outcome for Sanofi
- Contribute to the partnership with the Decision Support & Analytics COE to increase UX and operational excellence
- Provide input to service delivery & GPO teams regarding customer-centric approaches, quality standards, and customer satisfaction enhancement strategies
- Create a positive and supporting atmosphere among local stakeholders despite uncontrollable circumstances.
- Act as right hand of the local CFO for local transversal & strategic projects
About you
Experience:
- 5+ Years of experience in a Finance related position with increasing responsibility
- Operational experience within controlling at Sanofi
- Transformation experience
Soft skills:
- Continuous learning mindset
- Effective change leader with ability to communicate need for change
- High customer oriented mindset; proven ability to actively listen to the needs of stakeholder's deadlines.
- Conflict resolution mindset
- Proven ability to manage multiple projects, work effectively with cross-functional partners and drive process improvement initiatives across an organization.
- Drive change and efficiency through proactively challenging the status quo.
Technical skills:
- Solid grasp of evolving Sanofi technology platforms, processes and controls including SAGA
- Excellent organizational and analytical skills as well as communication skills to build commitment and create trust.
- Strong analytical capabilities and proven experience working collaboratively
- Finance background with a focus on controlling activities
- Solid understanding of financial tools and ERP
- Financial Reporting and Compliance understanding
- Understanding of Internal Controls and Audit environment
- Excellent project management, organizational and analytical skills
Education:
- Bachelor's degree in accounting or finance is required.
- Preferred:
- MBA and/or CPA
- Previous work-related experience within the Pharmaceutical Industry
- Experience with TM1 and SAP
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