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Senior Manager Technical Consulting (Salesforce tech arch exp & CG/Telecom/Healthcare domain exp mandatory)

AT Salesforce
Salesforce

Senior Manager Technical Consulting (Salesforce tech arch exp & CG/Telecom/Healthcare domain exp mandatory)

Bangalore, India

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Job Category
Customer Success

Job Details

About Salesforce

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Department Description:

Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all Salesforce technologies and scales with agility for successful customer outcomes! We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.

Role overview:

Salesforce is currently seeking a Senior Manager, Technical Consulting to join our Global Delivery Centre (GDC) team. Our Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization.

In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Industries practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.
This role is 25% billable and in addition to team leadership, you will work with our customers and partners as a senior technical architect to solve critically important business challenges using Salesforce's Industries Cloud.

Responsibilities:

  • You'll have up to 35 reports under your scope of responsibility. You will be required to deliver technical work (as a senior technical architect) on Industries projects at 25% utilization and balance that with leading your team of Technical Consultants, Architects and Managers.
  • You'll be responsible for hiring, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers' needs.
  • Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
  • Identify and lead internal critical initiatives to grow the Industries consulting practice; serving as an active contributor to the community's overall knowledge base and expertise
  • Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
  • Lead Enterprise Architecture and Governance for an enterprise-level customer engagement. Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap.
  • Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
  • Lead a project team of developers focused on driving optimized solutions for our Industries clients leveraging Salesforce Service Cloud, Sales Cloud, and Experience Cloud
  • Ensure the success of these teams while securing the highest CSAT and business outcomes
  • Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders
  • Establish trust with the customer's leadership, promoting and/or implementing best practices with SFI and Salesforce
  • Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion


Minimum Requirements:


  • 18+ years of experience leading Salesforce technical consulting projects and handling individual contributors.
  • 8+ years of people management experience
  • Strong application design skills combined with strong data, integration, and security architecture skills
  • Expertise in one or multiples of → Industry Cloud, Sales/Service/Experience Cloud, and Vlocity OmniStudio
  • Integration Architecture (Must have)
  • Platform Security (Must have)
  • Identity and Access Management / Integration Security
  • Sharing and Visibility (Must have)
  • Data Architecture and Management (Must have)
  • Architectural Design Patterns
  • Apex Design Patterns (Must Have)
  • Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
  • Proficiency in English

Preferred Requirements:

  • Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect)
  • OmniStudio Developer/Consultant
  • Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
  • Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
  • A great listener with the ability to communicate with people in diverse roles
  • Proven ability to analyze, design, and optimize business processes via technology and integration
  • Resourceful and innovative thinker who can work through and solve problems
  • Adept at navigating/mediating conflict and fostering healthy dialogue
  • Strong interpersonal skills - nurture effective working relationships with others
  • Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Client-provided location(s): Bengaluru, Karnataka, India; Hyderabad, Telangana, India
Job ID: Salesforce-JR283553
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Leave
    • Return-to-Work Program
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Professional Coaching
    • Work Visa Sponsorship
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Unconscious Bias Training
    • Diversity, Equity, and Inclusion Program

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