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Senior Director, Agentforce Growth and Scale

AT Salesforce
Salesforce

Senior Director, Agentforce Growth and Scale

Amsterdam, Netherlands

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Job Category
Product

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

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We seek an innovative, experienced product leader with a track record of bringing new AI products from concept to successful delivery, market leadership, and ACV growth. This role will report to the AI product team and will drive Agentforce ACV scale and growth and market capture. The role will work closely with product, marketing and distribution teams and will drive strategic Agentforce deals and customer engagement, participate in the development of scale sales programs and field enablement, and bringing insights from the field back into our product organizations.

This highly cross-functional role requires a candidate who enjoys navigating ambiguity, working in a fast-paced startup-like environment, aligning with exec partners, collaborating with teams across time zones, and thinking globally. This individual is expected to work with senior-level customer business leaders and CIO / CDAO stakeholders.

Agentforce Scale and Growth Responsibilities:


  • Agentforce deal support as an AI and CRM business transformation subject matter expert. Create a vision and inspire customers on Agentforce use cases for an agentic layer on everything we do with CRM.
  • Drive Agentforce ACV and during pre-sales and post-sales to drive pipeline consumption, product, use case innovation and adoption.
  • Help sales and customers find our unique differentiators and respond to real and perceived objections
  • Serve as AI executive sponsor for key accounts.
  • Present product vision and roadmap to customers.
  • Capture customer and use cases stories.
  • Support our Agentforce Product Advisory Councils in key regions.
  • Train and enable our distribution teams by supporting formal enablement and sales plays development as well as an apprenticeship model with our emerging Agentforce and Data Cloud specialist and core sales teams.
  • Partner with PMM teams as required for content, sales plays, best practice, and FAQs.
  • Participate in all Agentforce and AI product NPI processes.
  • Assemble insights, use case, product innovation ideas and feedback to AI and core and industry product teams.
  • Collaborate with our AI research team on key AI research incubation opportunities with customers.
  • Public speaking at Salesforce and external conference events.


Who You Are:


  • AI and Business Savvy. You can translate our Agentforce capabilities to use case and business value at the boardroom level AND and convince and or neutralize data scientists, AI practitioners and CIOs on value Agentforce and our ai platform.
  • AI Experienced. You have a solid understanding of Salesforce Sales, Service, and Platform Clouds and generative and predictive AI.
  • Flexible. You are comfortable with ambiguity and working in fast paced environment and a multi stakeholder world.
  • You are a strong communicator. You can create an Agentforce vision for our customers and bring people along. You have strong presentation skills both at both the business and technical stakeholder level.
  • Humble. You are scaling others to be our AI storytellers and sales heroes.
  • Curious. You dive into new ideas and ways of working and enjoy bringing your own thoughts and suggestions to the conversation.
  • Passionate. You love the intersection of building products, deeply understanding customer and market needs, and driving scale through all parts of our organization.
  • Leader. You inspire trust with team members and can drive change positively and productively.
  • Self-starter. You have high internal motivation, anticipate unrealized opportunities, problems, and risks, and can thrive in fast-moving technology spaces.


Qualifications:


  • High energy and passion for the job
  • The equivalent of 15+ years of product management or similar experience.
  • Hands-on AI Product Experience (ML, Gen AI)
  • Experience in driving strategic sales engagements
  • Experience in working in fast-paced startup environments
  • Experience drive scale and repeatable process programs
  • Strong organizational and analytical skills, excellent written and oral communication skills, and experience in high-level business discussions.
  • Bachelors degree or equivalent experience. (A focus on engineering, computer science, and data science is a plus)
  • Ability to lead with Salesforce values and culture
  • Implement with grace under pressure and a sense of humor and camaraderie
  • Outstanding interpersonal skills that span across various cultures and professional backgrounds

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Client-provided location(s): Amsterdam, Netherlands
Job ID: Salesforce-JR271004
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Leave
    • Return-to-Work Program
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • Company Outings
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Sabbatical
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Leadership Training Program
    • Professional Coaching
    • Work Visa Sponsorship
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Unconscious Bias Training
    • Diversity, Equity, and Inclusion Program

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