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Job Category
Customer Success
Job Details
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The Technical Consulting Manager is responsible for successfully designing and managing the successful delivery of complex Salesforce solutions for our customers. These technologies include-but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies.You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills from a technology perspective.The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience integrating systems via API's as well as a strong development background.You are able to lead and motivate a team of highly capable individuals and help them meet their targets while enabling their growth.
Responsibilities and Requirements
- Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
- Lead technical design sessions. Design and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
- Provide oversight and governance of Salesforce projects
- Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
- Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
- Ability to understand a project and debug issues
- From time-to-time, participate in activities such as technical landscape discovery , Proof-Of-Concept (POC) development with prospects
- Liaise with Salesforce product teams to support client implementations
- Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Commerce Clouds
- Understanding of systems architecture
- Understanding of key design patterns and large data volume limitations and best practices
- Understanding of data sharing and visibility considerations and how these play into platform architecture
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)
- Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)
- Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
- Strong background in design/development of large web-based systems, or complete software product lifecycle exposure
- Lead a technical team and own customer and team engagement
- Travels to client sites for projects, estimated 50-75%
- Maintain a target billable utilisation aligned to the role
- 9-15 years CRM experience with a minimum of 6 years on the Salesforce platform
- Maintain billable utilisation targets for your team
- Technical enablement of team members on the latest Salesforce products and processes
- Working with global teams for delivery across geographies. We will need you to be flexible with your work hours
- Active Salesforce certifications or ability to achieve relevant certifications upon hire
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