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Job Category
Operations
Job Details
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The Customer Success Strategy and Planning team is responsible for driving a best-in-class Customer Success strategy, creating the resourcing plans, executing the Long Range and Annual Planning programs, and producing business insights and recommendations to enable customer value and achieve attrition and AOV goals for the company.
We are looking for a leader to run the Long Range and Annual Planning (Go For Growth) programs, accountable for ensuring alignment and smooth deployment of the go-to-market, compensation, and headcount plans and strategies. The ideal candidate will be 1) an excellent communicator, 2) a skilled project manager, 3) a connector and team player, and 4) a strategic, big-picture thinker.
Responsibilities include:
- LRP (Long Range and Annual Planning) program management with alignment to financial and business goals
- Incentive compensation strategy and metrics partnering with customer success leaders
- Ideation, evaluation, and execution of Go-to-Market changes and ensuring organizational alignment with sales
- Cross-functional, high-impact key initiatives to drive material improvement (in speed to delivery, accuracy, efficiency) in the annual planning process
- Cross-functional alignment between sales, customer success functions, finance, employee success (HR), business intelligence
- Program progress reviews and escalations with leadership
- Leading change management initiatives including communications to ensure smooth program launch
- Tracking of issues and identification of risks with mitigation strategies
- Program reporting of plans, progress, risk and issues
- Lead ongoing customer success programs budget management
- Lead or participate in cross-functional company planning initiatives
- Leading a 2-4 people team
Desired Skills and Experience:
- 10+ years of experience in business planning and operations functions (management consulting, sales strategy/operations or equivalent corporate function)
- Demonstrable critical thinking and problem solving ability
- Proven project management and structuring ability
- Analytical problem solver, comfortable with financial models and data
- Comfortable dealing with ambiguity and ability to adapt to changing environment and needs
- Apply creative thinking to complex programs to develop fresh solutions to drive the business forward
- Excellent written and verbal communication skills and strong executive presence
- Ability to influence, collaborate and work with a diverse multi-cultural group of stakeholders
- Experience leading cross-functional and matrixed teams
- Highly motivated, with a sense of urgency and ability to deliver multiple tasks under pressure
- Player/coach leader, focused on developing her/his team
- Expertise in leveraging data and analytics to inform strategic decisions and measure the impact of business initiatives
- Familiarity with modern business planning tools and software to drive efficiency and effectiveness in planning processes
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Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For Washington-based roles, the base salary hiring range for this position is $174,800 to $253,600.
For California-based roles, the base salary hiring range for this position is $190,800 to $276,600.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.