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Job Category
Real Estate & Facility Management

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

• Serve as the primary point of contact for all mechanical, electrical, and plumbing (MEP) maintenance and operations in Salesforce West Coast office locations (San Francisco, Palo Alto, and Irvine).
• Function as a subject matter expert in mechanical and plumbing systems, including HVAC systems, localized wastewater treatment plants, and commercial kitchen systems, offering engineering expertise and providing technical oversight.
• Conduct weekly critical asset walkthroughs to ensure mechanical, electrical, plumbing, wastewater, energy monitoring, and lighting control systems are functioning properly.
• Apply knowledge of lighting controls systems operations to diagnose malfunctions and assist facilities teams with the appropriate repair process.
• Maintain relationships with service vendors, perform quarterly business reviews (QBRs), and facilitate on-site vendor work as needed.
• Coordinate tenant BMS access on-site and remotely, and maintain lighting controls programming access as needed.
• Serve as a liaison between Landlord and the operations team, addressing inquiries, concerns, and requests related to MEP systems.
• Collaborate with the Salesforce Project Design & Delivery team to coordinate vendor access during capital projects and improvements, ensuring MEP operational alignment.
• Track KPIs for MEP vendors and subcontractors to ensure service level agreements (SLAs) are met with partners for all MEP-related services.

• Maintain records of repairs, calibrations, and maintenance using Salesforce's Computerized Maintenance Management System (CMMS).
• Conduct quarterly asset surveys using CMMS, ensuring equipment information is accurate and up to date.
• Respond to Salesforce work orders related to MEP systems per team Service Level Agreement (SLA) timing.

• Prepare and submit quarterly energy consumption data for the Salesforce Sustainability team, including tenant and base building utility bills.
• Conduct periodic MEP systems performance analysis to drive improvements in energy efficiency and reduce operational costs.

• Operate lighting control systems and create specialized programs as requested by the Events team or for special events.
• Create specialty HVAC programs as needed for Events team or special event requests.
• Enforce and review Vendor Work Rules to ensure safe vendor participation in events.
• Coordinate with the Events team on external vendor MEP needs.

• Maintain and implement safety protocols documents in coordination with the Salesforce Health and Safety team.
• Implement building protocols according to Workplace standards in response to adverse events (e.g., smoke and wildfire, airborne pandemics).
• Maintain and monitor Indoor Air Quality (IAQ) sensors for the Tower location, solving issues as needed.
• Embed environmental, health, and safety (EHS) practices into daily operations, enforcing zero-tolerance for unsafe working conditions to target a zero-accident rate.

• Enrollment in or completion of technical training related to plumbing, HVAC, or electrical discipline; relevant certification or curriculum preferred.
• Knowledge of local, regional, and national regulations related to MEP systems; including but not limited to systems and operations compliance, permits, and licenses.
• Minimum 4 years experience working with HVAC, plumbing, electrical, or lighting controls systems.
• Ability to read and interpret MEP drawings, technical specifications, and associated documentation.
• Ability to handle and organize large amounts of data; proficiency with G-Suite (Sheets, Google Drive, Gmail) required; Salesforce and Slack experience preferred.
• Excellent communication skills; experience in working with vendors, internal team members, and non-technical customers preferred.
• Experience self-managing time and projects and working independently.
• Ability to collaborate with team members to solve sophisticated issues.
• Comfortable using ladders, familiar with basic tool operation, and skilled in using small handheld power tools.
• Ability to travel up to 25% within the region may be required.