Position Description

Job Summary

This Regional Quality Assurance Manager is responsible for the leadership and direction of quality systems and process control strategy related to the production process in multiple locations. The incumbent will lead efforts to analyze and reduce process variation, develop preventive controls, and ensure quality standards are upheld.

Additionally, the incumbent will collaborate with Manufacturing, R&D, Central Engineering, Product Management, Warranty Claims team and other critical functional areas to deliver on key organizational objectives with a specific focus on Quality & Process Control systems and ensure optimal and consistent resource management; partnering with plant leadership to achieve all plant targets

• Leads by example - demonstrating sound judgment and patience in handling quality issues, internal rejects, and employee coaching
• Leads the plant Quality Council - coordinating plant goals and ensuring alignment with Kaycan Operations must win battles and priorities
• ISO 9001 / QMS SME /lead auditor

• In conjunction with Quality leadership, the plant team and R&D works to develop rigorous test protocols and inspection processes to ensure raw materials, internally and externally produced products meet or exceed expectations.
• Provides Quality systems training for plant personnel and external suppliers.
• Investigates customer claims and sales complaints to identify root cause, makes recommendations for corrective action and resolves with appropriate parties
• Represents plant at job site inspections and develops strong working relationship with claims inspectors and processing team as needed.
• Utilizes statistical process control (SPC) techniques and complex data analysis to identify and analyze quality trends and facilitates discussions to develop corrective/preventive actions.
• Organizes and leads MRB reviews to bring about resolution, escalates issues and facilitates deviation requests appropriately with Process Engineer, Plant Manager and Quality Leadership.
• Works directly with plant peers, engineers on projects - designing quality into product, process, and formulation changes, validating compliance with regulatory bodies and product specifications
• Implement in-process checks, in-line measurements and inspections
• Develop data collection plan from incoming inspection, in-process, and finished good inspection
• Analyze manufacturing data, conduct process capability studies to improve yield and other COPQ metrics such as customer claims, scrap, and internal rejects.
• Collaborate with IT and other functions to Lead data monitoring implementation across plants

• Responsible for leading a team - cultivating strong decision making, conflict resolution and ultimately a team of Quality subject matter experts that lead their shifts to ensure overall customer expectations are achieved, along with plant goals.
• Facilitates and leads cross functional teams with a focus on customer expectations and quality. (Six Sigma, SPC, WCM, internal audit, training teams).
• Approachable and coaches for improved performance; can coach upward, downward and across functions to help individuals and the plant achieve goals
• Supports the training team with advanced quality expertise and develops user friendly and audience specific training materials.

• Bachelor's Degree in relevant engineering or similar technical discipline
• Ten (10) years of equivalent training and experience.
• WCM, Kaizen, or Lean Six Sigma experience.
• Excellent problem-solving capabilities and the ability to work independently on assigned tasks.
• Proficient in Microsoft Office Suite.
• Data analysis skills - including MS Excel, MS Access and Minitab
• Must be familiar with computers and statistical process control.
• ASQ-CQE certification would be an asset.
• Strong verbal and written communication skills in English and French

• Travel required between 25-40% (Job sites, Plants, Off site meetings, suppliers and 3rd party manufacturers)
• Off hours work may be required in cases of emergency.