Senior Manager - V2500 Customer Technical Services (Onsite)

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Position Title: Senior Manager - Hot Section Team - V2500 Customer Technical Services

What You Will Do

The V2500 Customer Technical Service (CTS) department is seeking an individual to join our team of highly skilled engineers in East Hartford, CT. Our focus is to manage and resolve technical issues for V2500 hardware in order to ensure engine safety and to maintain competitive advantage relative to operational parameters such as Delays and Cancellations (D&C's), In-Flight-Shut-Down (IFSD) rate, reduction of maintenance burden, etc. The successful candidate will lead a team of CTS hardware engineers to resolve current and emerging customer technical issues and direct the technical communications with airlines and overhaul shops.

• Manage the performance and development of a team of seasoned hardware engineers. Team consists of P&W and MTU employees who are responsible for the Diffuser/Combustor, HPT, LPT and externals
• Coordinate and collaborate with the Program Office, Customer Field Directors (CFDs), Component Integrated Product Teams (CIPTs), regulatory authorities, technical publications, field service representatives, Customer Service Managers and program partners (PW and MTU) to assess, plan and implement technical and logistic fleet management solutions.
• Support Safety risk assessment and execute field actions assigned by Safety Review Board.
• Implement process improvements to achieve / exceed EagleNet case metrics associated with on-time delivery of technical case responses and Turn Around Time for both AOG and non-AOG events.
• Approve release of technical communications / Service Bulletins and other documents such as Engineering Changes, Engineering Authorizations and Technical Data Packages.
• Assist in MRO and On-wing cost and maintenance burden reductions tasks.
• Support customer meetings, calls and conferences by creating and delivering presented material.
• Based on business needs, the incumbent may be required to support other duties/functions within the company and have availability to travel up to 10% domestically.

Must be a U.S. Citizen. This position may require access to systems/tools that are restricted to individuals who possess US citizenship

Qualifications You Must Have

• A Bachelor's degree in Engineering
• 10 years of experience working with gas turbine engine hardware or engine components or an Advanced degree in Engineering with 7 years of gas turbine engine hardware or engine component.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer

• Supervision/leadership of a team of professional employees
• P&W Customer Service
• Working in a multi-national business partnership
• Working knowledge of V2500 hardware
• Direct knowledge and experience dealing with commercial airline customers & MROs.
• Experience communicating with customers and suppliers.

What We Offer:

• Employee Scholar Program

Learn More & Apply Now!

What Is My Role Type: In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.

The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

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