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Senior Salesforce Quality Engineer

AT Robinhood
Robinhood

Senior Salesforce Quality Engineer

Toronto, Canada

Join a leading fintech company that’s democratizing finance for all.

Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

With growth as the top priority...

The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

About the team + role

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As a core member of our Salesforce QE team, you'll directly impact our customer support experience by maintaining a high bar for quality of our newly migrated Salesforce Contact Center application.

You'll own major features and will be working closely with different disciplines across the Corp eng.

What you’ll do

  • Owning new feature in Salesforce CX support application quality through inception, design feedback, implementation, and launch
  • Defining test strategy and building test plans for new features as well as improvising on existing test plans for feature updates and customer feedback
  • Contributing towards E2E Test Automation Framework by automating P0 test cases
  • Collaborating with Engineering Managers, Product Managers, Product Designers, Backend Engineers and Customer Support

What you bring

  • Strong quality sense and experience working closely with Salesforce Engineering teams
  • Excellent communication skills and passion for tough technical problems
  • Attention to detail and voice of customer experience
  • Experience automating end to end tests for Salesforce application and integration with third party apps.
  • Experience in championing customer feedback post-launch and bringing it to the attention of relevant teams
  • Bachelor's degree in Computer Science, Engineering or in related field, or equivalent work experience

Bonus points:

  • Familiarity with Salesforce Service Cloud
  • Product intuition and user empathy
  • Experience ensuring a consistent user experience across different platforms
  • Familiarity with bug reporting systems like Jira and test case management tools like TestRail
  • Self-drive to improve the app experience above and beyond what's outlined in the spec
  • Familiarity with a scripting language like Python

Our team is here to enable an inclusive and welcoming interview experience for all candidates. If you need additional assistance throughout the interview process related to a physical or mental condition, or if there is something our team can do to enable a more accessible experience at any time, please notify our team by completing this Applicant Accommodation Form.

 

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan.

Toronto, ON
$106,250$125,000 CAD

Click here to learn more about available Benefits, which vary by region and Robinhood entity.

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.

Client-provided location(s): Toronto, ON, Canada
Job ID: 6237380
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA
    • Fitness Subsidies
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Mental Health Benefits
  • Parental Benefits

    • Fertility Benefits
    • Adoption Assistance Program
  • Work Flexibility

    • Work-From-Home Stipend
  • Office Life and Perks

    • Company Outings
    • Commuter Benefits Program
    • Casual Dress
    • Pet-friendly Office
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
    • Volunteer Time Off
  • Financial and Retirement

    • Company Equity
    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
  • Professional Development

    • Learning and Development Stipend
    • Promote From Within
    • Lunch and Learns
    • Work Visa Sponsorship
    • Access to Online Courses
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Robinhood.