Why Work at Reputation?
- We are an innovation engine with 31 technology patents, ranked in the top three of all competitors.
- Our customer-centric focus has led to a nearly 200% revenue growth from 2016 to 2019.
- The platform is used by three of the top five automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
- We've raised over $117 million in funding from the same A-list venture capital firms that backed Google, Microsoft, and Intuit.
- Our executive management team is diverse and committed to building a performance-based culture where excellence is rewarded and careers are developed.
- Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
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Social Media Content Coordinator
Job Summary
Reputation is looking for a Social Media Content Coordinator to elevate Reputation's partnerships with social media publishing clients. Coordinators will improve the design and delivery of national and local social campaigns. This role will be responsible for developing our social media content for our customer and to measure the effectiveness over time.
The Social Media Content Coordinator supports our social media publishing team on the dat-to-day management and growth of customers' social media presences across numerous channels utilizing the Reputation social media management platform. We are seeking a coordinator to support our efforts across Instagram, Tiktok, Twitter, YouTube and Facebook. Reputation services over 1,000 corporate customer across the social landscape which includes thousands of national and local handles across the globe.
Responsibilities
- Produce engaging content and improved communication engagement
- Coordinate content calendar executions on Instagram, including asset management
- Produce video content for video reviews
- Align with Customer Success Managers and associates to develop and successfully execute content strategy, creation processes, and performance reporting
- Oversee the development of all creative published on select client social accounts, including everything from developing creative content calendars to the output of the final creative product
- Understand the relationship between content and metrics delivering bi-monthly reports on social media engagement for clients
- Report to Social Media Content Specialist
Qualifications
- Bachelors degree in Journalism, Communications, Marketing or relevant professional experience
- 1+ years of experience in social media
- Passion for community management and customer support with experience executing posts in Facebook, video content on Tiktok and sourcing content for Instagram
- Direct, hand-on experience supporting social properties in a corporate environment with consumer-facing channels/messages
- Experience with social media copywriting and asset coordination for multiple accounts
- Experience with social community management as it relates to interacting directly with followers, accounts and the community at large
- Ability to follow processes and maintain organization in your execution of tasks for maintaining a community management process
- Strong creative instincts and judgement and excellent writing ability
- Avid user of social media platforms
- Must be able to work collaboratively with other team members and be able to problem solve and innovate in the social media platform space
More on Reputation:
The majority of consumers — 90% — say online reviews influence their purchasing decisions. Yet marketing departments are at the mercy of third-party algorithms they don't control, and no amount of marketing spend can offset the negative impact of a weak online reputation.
Our Reputation Score, much like the consumer FICO score, is an indispensable index for every business, and the accurate measure of how a company can get found, get chosen and get better. Global companies across industries such as Healthcare, Automotive, Retail Services, Property Management, Financial Services, Storage, and more use our platform to:
- Monitor, request and respond to online reviews
- Improve star ratings and search result rankings
- Audit and maintain business listings and location directories across the web
- Manage social media engagement and advertising
- Make operational changes to improve customer experience
- Maximize customer retention and revenue
Reputation is a World Economic Forum Global Growth Company funded by top-tier venture capital firms such as Kleiner Perkins, Bessemer Venture Partners, Ascension Ventures, August Capital, Heritage Group, and Icon Ventures.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants only - No 3rd party agency candidates.