National Accounts, CSR - (Remote)

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

What do our National Accounts, Client Services Representative do?

This role responds to customer inquiries. Ensures that service requests are dispatched appropriately to the assigned branch. Communicates effectively with colleagues, customers and branches to resolve concerns. Enters and maintains new client set-up information and all client account data changes in corporate database system(s). Ensures all relevant tasks associated with all National Accounts are completed in accordance with contractual obligations.

• Answers customer/client requests or inquiries concerning services, products and concerns that may arise.
• Utilizes operational system to process service requests promptly.
• May be tasked to work in one or multiple queues/skill sets over various customer contact channels.
• Updates all client information in corporate database and maintains the accuracy and integrity of the data.
• Ensures that billing methods, pricing and tax codes are properly entered and assigned.
• Ensures that service protocols and service specifications are sent with service tickets.
• Notifies partners, account managers, and sales teams of account changes and client concerns.
• Compiles and sends Service Program materials.
• Communicates new site information to branches.
• Process and communicate any and all customer account changes to include but not limited to cancellations, frequency changes, downgrades, service skips, etc
• Escalates repeated concerns or unsatisfactory service concerns according to written process
• May assist in mentoring new colleagues
• Work schedule may be 40+ hours per week
• Schedule may be during off hours or partially during weekends

• High School Diploma / GED required
• Some college preferred but equivalent work experience is acceptable
• 1-3 years customer service experience
• 3-5 years data entry experience
• 1 year in customer service, administrative, or operational roles
• Must have and express a sense of urgency when dealing with colleagues and customer concerns
• Must have intermediate organizational skills
• Must have intermediate verbal and written communication abilities
• Must be computer literate and an intermediate level of office applications
• Written and verbal communication skills
• Organizational skills
• Ability to multitask
• Detail oriented
• Ability to learn new business unit software programs as needed
• Successfully meet pre-employment background screen

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

• 401(k) retirement plan with company-matching contributions

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility