IT Portfolio Manager, Steritech

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We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Overview

The Technology Portfolio Manager is responsible for setting the long-term vision and strategy for Steritech technology solutions. This position actively plans, organizes, and oversees the technology portfolio that supports the Steritech business and manages the processes to determine business needs and the work to plan, design, and develop projects. The Portfolio Manager will work closely with the IT Delivery Manager, IT Project Managers, IT Project Development Manager, IT Salesforce Engineers, the IT Business Partner for Steritech, and other stakeholders in IT to oversee and manage digital solutions to meet Steritech's business needs. This role is responsible for ensuring that digital products meet Steritech's business and user needs, are delivered and optimized to meet business requirements, and are managed within budget.

• Oversee the technology portfolio: Manage and maintain the suite of technology solutions that support Steritech's business operations.
• Develop and implement technology strategy: Collaborate with business stakeholders to define technology needs and develop a roadmap to align with Steritech's strategic goals.
• Manage the technology product lifecycle: Guide technology products through all stages, from inception and design to implementation, maintenance, and eventual retirement.
• Lead the evaluation and selection of new technologies: Research, assess, and recommend new technology solutions to address business challenges and opportunities.
• Collaborate with IT project management: Work closely with IT project managers to ensure the successful execution and delivery of technology projects.
• Monitor and optimize technology performance: Track key metrics to assess the effectiveness and efficiency of technology solutions and identify areas for improvement.
• Manage vendor relationships and performance: Oversee relationships with on-shore and off-shore technology developers, negotiating contracts, ensuring technology priorities are understood, scoped appropriately, designs and development meet agreed to standards, budgets, and timelines, and ensuring service level agreements are met.
• Maintain awareness of industry trends: Stay informed about emerging technologies and best practices to identify potential opportunities for innovation.
• Gains a deep understanding of customer experience: Identify and fill technology functional gaps and generate new ideas that grow market share, improve client experiences and drive growth; work closely with current/potential clients to translate business needs into technical solutions.
• Builds and manages an annual technology budget: Prioritize efforts based on costs, benefits, risks, and ROI projections.

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field OR equivalent years of experience. Equivalent years of experience are defined as one year of applicable professional experience for each year of college requested.

• Minimum 5-7 years of experience in customer-centric IT portfolio management or similar role.
• Proven ability to collaborate with stakeholders to define technology needs, develop a comprehensive technology strategy, and create a roadmap that aligns with long-term business goals.
• Strong analytical and critical thinking skills to evaluate and select new technologies, considering factors such as cost, performance, security, and scalability
• Solid understanding of IT project management methodologies and the ability to guide and oversee major projects with cross-departmental impact
• Experience directly leading a team of at least 2-3 colleagues, while influencing key stakeholders and business partners

• Exceptional ability to think strategically, anticipate potential challenges, and propose innovative solutions to complex issues.
• Excellent communication and presentation skills, with the ability to effectively articulate complex technical concepts to diverse audiences, including senior management, technical teams, and business stakeholders.
• Strong collaboration and influencing skills, with the ability to build consensus and drive successful outcomes across cross-functional teams
• Ability to provide guidance and mentorship to other team members, fostering a culture of innovation and continuous learning
• Demonstrated ability to make sound decisions and exercise good judgment in complex and ambiguous situations
• Ability to adapt to changing priorities, work effectively under pressure, and maintain a positive attitude in the face of challenges
• Ability to lead a team, inclusive or recruiting talent, managing day-to-day responsibilities, and encouraging growth through performance management and mentoring

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones and etc.
• Performing repetitive motions involving the wrists, hands, and fingers, such as typing, picking, and pinching, within your regular work environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

• Near-range visual acuity for detailed tasks and ability to perform activities with precision such as analyzing data, viewing computer screens or reading extensively.

• Inside working conditions: The change of building environment such as with or without air conditioning and heating.

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

• 401(k) retirement plan with company-matching contributions

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility