At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.
Building your career? Build it better at Realtor.com®. Join us and help change the world of real estate, one home at a time.
Are you a relationship building expert? Are you ready to build long-lasting, mutually-beneficial relationships with the goal of helping secure and retain revenue and drive close rates? Account managers serve as dedicated consultants, problem-solvers, and relationship managers with account stakeholders. You will collaborate with multiple departments and divisions to ensure customer concerns, inquiries, and expectations are communicated and resolved. If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Account Manager, Dedicated Success and help change the world of real estate, one home at a time.
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To be successful in this role, the Account Manager, Dedicated Success must feel comfortable owning the success of their own book of business, proactively communicating with their accounts in order to secure and retain revenue and drive close rates. The Account Manager, Dedicated Success will serve as the 360° point of contact for their accounts, owning their overall relationship and experience with Realtor.com .
What you'll do:
- Proactively manage assigned accounts to foster ongoing engagement with Realtor.com's products and services.
- Build and maintain strong relationships through consistent onboarding, coaching, and communication.
- Educate clients on product configurations and best practices to enhance performance and agent engagement.
- Provide stakeholders with structured data and reporting to support recommendations during renewals and new orders.
- Align actions with company initiatives and corporate OKRs.
- Effectively prioritize daily tasks and identify key accounts for engagement.
- Maintain accurate records in enterprise systems (e.g., Salesforce, Focus Fire) for contact data, communication logs, and account activity.
- Stay informed about new products and services offered by the company.
- Address client inquiries, issues, and escalations, collaborating with cross-functional teams as needed to resolve problems and improve processes.
- Identify and escalate technical issues within platforms like Salesforce and Focus Fire.
- Participate in special projects as assigned.
- We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This will be a hybrid opportunity in our Scottsdale, AZ office.
- 3+ years of customer service experience, with a focus on key accounts preferred.
- Strong verbal and written communication skills.
- Proficiency in PCs, the internet, and Microsoft applications (Word, Excel, Outlook).
- Experience with Salesforce.
- Familiarity with the real estate industry.
- Background in technical customer support.
Do the best work of your life at Realtor.com®
Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. People are our foundation-the core that drives us passionately forward. At Realtor.com®, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.