Job Description:
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.
Rakuten Advertising provides advertising technology and consumer insights to the world's leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten's diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.
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SUMMARY
The Publisher Partnerships Manager will be a crucial member of a growing team that will support development in meeting its goals and providing best in class customer service to clients. This role involves partnering with key publishers and internal stakeholders to drive revenue through effective management and data-driven solutions. Success requires a focus on revenue growth, publisher satisfaction, adaptability to a dynamic environment, and contribution to scalable solutions.
KEY RESPONSIBILITIES
- Oversees the growth and development of a large group portfolio, with the goal of driving new active partnerships.
- Offering support and guidance across the portfolio, providing introductory advice and understanding the partner goals to support a good ROI growth.
- Establish and maintain regular and appropriate communication with the key contact(s) for the partner through webinars, meetings, emails, calls and support tickets.
- Point of escalation for resolving publisher issues, supported by wider back office function (Publisher Support).
- Supports the Clients Services (CS) group, working closely with Senior CS leaders.
- Developing, maintaining, and extending relationships internally and externally.
- Good understating of Rakuten Advertising products, to upsell and increase adoption.
- Diversifying partnership opportunities and offering marketing support and guidance.
- Directing and supervising project teams, ensuring the successful delivery of projects
- Defining project objectives, scope, and resource requirements in alignment with business goals.
MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)
- Minimum 5+ year experience in the digital marketing, publisher or affiliate marketing.
- Bachelor's degree, or internship experience preferred.
- Good level of proficiency in Excel and PowerPoint.
- Advanced English & Portuguese (desired).
- Knowledge of publisher business models, to standardize approach to opportunity sizing.
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team