Corporate Internal Communications Director, Rakuten Rewards

Job Description:

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Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.

We are seeking a dedicated internal communications director for Rakuten Rewards, a leading shopping platform that offers Cash Back, deals, and rewards from all your favorite brands. By partnering with thousands of brands in apparel, health and beauty, dining, grocery, travel, on-demand services, subscription boxes, and more, Rakuten helps members save and get more on everyday purchases. Since its founding in 1999, Rakuten has become the largest and most rewarding shopping experience, and its members have earned $4.6 billion in Cash Back just for shopping through Rakuten.

• Collaborate closely with leadership to develop and refine messaging strategies, crafting impactful presentations and communications for C-level executives that resonate with both internal and external stakeholders.
• 'Own' bi-weekly All Hands meetings and key get-togethers like the semi-annual Leadership Summit, ensuring that executive messaging is clear and aligned with company objectives.
• Connect and coordinate internal teams on complex, multifaceted projects to ensure alignment and effective communication across departments, maximizing employee awareness of product evolutions and enhancing overall engagement.

• Develop and implement internal communication plans for key initiatives and internal announcements within Rakuten Rewards.
• Create and manage content for various internal communication channels, which may include newsletters, digital signage, blog posts, intranet updates, and video content.
• Improve employee engagement and awareness of the company's mission and goals through targeted communication strategies.

• Collaborate with the executive team to create and execute communication plans for key business imperatives and cultural moments within Rewards.
• Develop high-quality presentations and talking points for other executives for company meetings, ensuring alignment with strategic objectives.
• Manage the agenda and 'story' of key executive meetings (Leadership Summit, annual offsite, other cadenced meetings).

• Create and manage the content and calendar for bi-weekly All Hands meetings.
• Develop decks and storytelling approaches for bi-annual leadership summits, weekly executive meetings, and other key events.

• Ensure all internal communications are professional, aligned, and convey a unified story to employees about the company.
• Oversee the consistency and quality of regular communications, including newsletters and other internal updates.

• 5-10 years of experience in communications, employee engagement and/or corporate events.
• Experience managing communications for executives and businesses.
• Knowledge of the consumer software and/or e-commerce industries, and their internal processes.
• Experience balancing the varying needs of cross-functional teams in business areas including Product, Marketing, Technology, and Human Resources.
• Experience in a global or multinational company is a plus.
• Demonstrated ability to navigate complex organizational dynamics, fostering trust and respect from the C-suite and other senior team members.

• Exceptional writing and editing skills with a keen eye for detail.
• Strong interpersonal skills and the ability to influence without formal authority.
• Executive presence with the ability to work confidently and clearly with executives, anticipating their communication needs and providing counsel.
• Proficiency in applying various communication mediums such as presentations, speeches, videos, etc., separately and together to convey a story effectively.
• Proficiency in using modern communication technologies and platforms.