Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Advertising provides advertising technology and consumer insights to the world's leading brands and retailers. Working with agencies and brands around the world, Rakuten Advertising unites technology, client strategy and consumer insights to deliver advertising experiences that drive increased brand awareness and marketing performance. With access to Rakuten's diverse media properties and audiences, combined with an award-winning performance network and proprietary consumer research, Rakuten Advertising creates the right conditions to reach new customers and sustain long-lasting loyalty.

• Assist Account Managers with daily operations of affiliate programs, which includes creative development, technical integration, timely coordination with internal creative and development teams, and providing general administrative support.
• Maintain consistent and effective communication with the Client Services team and other relevant Rakuten resources through meetings, emails, calls, and support tickets.
• Use strong persuasive communication skills to ensure all program and client deliverables are met.
• Monitor client performance and collaborate with the Client Services team to align strategies for achieving campaign goals.
• Analyze clients' competitive landscapes and gain an understanding of their business objectives, profit margins, and budget limitations.
• Approach problem-solving proactively, quickly identifying root causes and leveraging knowledge and internal resources to resolve client issues promptly.
• Contribute to the development and delivery of client presentations as needed.
• Take initiative in promoting growth-focused campaigns and projects with clients.

• Technical /functional expertise
  • Ability to learn internal platforms and products
  • Co-ordinate across functions to provide effective solution design
  • Strong MS Office suite skills (Excel, PPT, Word, Outlook)
  • Good project coordination skills
  • Web literate

• Personal effectiveness
  • Highly organised, self-motivated, good time management, able to prioritise effectively
  • Proactive - continually looking for ways to grow and improve within own role
  • Work well under pressure and to tight deadlines
  • Inquisitive approach to continuously learning on the job
  • Exemplary written and oral communication skills

• Results focus
  • Careful attention to detail and deadlines
  • Delivery of performance goals achieved within budget and on time
  • Reliable and able to work independently on targets
  • Can-do attitude and willingness to take on a range of tasks - the role is likely to change and evolve due to the dynamic nature of the company. A real team player that can integrate and work closely with an enthusiastic team

• Understanding of the business
  • Understanding of digital marketing concepts, particularly Affiliate Marketing

• BA degree required
• 1 years' experience in client support (agency, client, or consulting) preferrable