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Service Management & Operations-Director

AT PwC
PwC

Service Management & Operations-Director

Milwaukee, WI

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

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Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

  • Lead in line with our values and brand.
  • Develop new ideas, solutions, and structures; drive thought leadership.
  • Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
  • Balance long-term, short-term, detail-oriented, and big picture thinking.
  • Make strategic choices and drive change by addressing system-level enablers.
  • Promote technological advances, creating an environment where people and technology thrive together.
  • Identify gaps in the market and convert opportunities to success for the Firm.
  • Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.

Minimum Degree Required:
Bachelor Degree

Required Fields of Study:
Computer and Information Science, Management Information Systems

Minimum Years of Experience:
10 year(s)

Preferred Qualifications:

Certification(s) Preferred:

Certification from a leading cloud or service management provider.

Preferred Knowledge/Skills:

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in the following areas:

  • Working knowledge of Cloud platforms and the technologies that make them work. (AWS, Azure, Google Cloud Platform); and,
  • Working knowledge of IT Service Management and how it is implemented across different operating models. (ITIL, AIOps, FinOps, DevOps, ServiceNow and other platform/tool automation).

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in the following areas:

  • Excelling in delivering high-value solutions in dynamic and ambiguous environments;
  • Leading complex projects by bringing together the right perspectives, identifying roadblocks, and integrating feedback from clients and team members;
  • Guiding delivery from project scoping to conclusion, while consistently keeping the client's goals in mind;
  • Having a passion for developing and growing team members;
  • Communicating at an executive level;
  • Serving as both a mentor and advocate for your team and PwC community;
  • Excelling in creating and maintaining professional relationships and leverage your professional network to seek new business opportunities;
  • Approaching new projects with an open mind, learn from your mistakes and ask for help when needed;
  • Believing in empathy for coworkers and customers is key to your success;
  • Believing in the value created by diverse teams and can adapt to a variety of working styles; and,
  • Leading development of thought leadership and sales materials to grow the PwC Community, building new client relationships and business opportunities.

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in one or more of the following areas:

  • Cloud Platforms (Amazon Web Services (AWS), Azure, GCP);
  • Cloud Strategy, Design, Architecture and Migration ;
  • DevOps, Automation CI/CI;
  • AIOps, Machine Learning, IoT;
  • ServiceNow, ITIL, SACM;
  • COBIT, Remedy, Service Catalogue, CMDB;
  • FinOps and IT Asset Management; and,
  • Incident, Problem and Change Management.

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $148,000 - $317,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

#LI-Hybrid

Client-provided location(s): Milwaukee, WI, USA; Kansas City, MO, USA; Columbus, OH, USA; Houston, TX, USA; Oklahoma City, OK, USA; Boston, MA, USA; Birmingham, AL, USA; Little Rock, AR, USA; Detroit, MI, USA; Seattle, WA, USA; Indianapolis, IN, USA; San Diego, CA, USA; Pittsburgh, PA, USA; San Francisco, CA, USA; Philadelphia, PA, USA; Phoenix, AZ, USA; Silicon Valley, CA, USA; New York, NY, USA; Portland, OR, USA; Cleveland, OH, USA; Charlotte, NC, USA; Raleigh, NC, USA; Sacramento, CA, USA; Richmond, VA, USA; Baltimore, MD, USA; Minneapolis, MN, USA; Washington, DC, USA; Tampa, FL, USA; Las Vegas, NV, USA; Los Angeles, CA, USA; Austin, TX, USA; Grand Rapids, MI, USA; Nashville, TN, USA; Miami, FL, USA; Dallas, TX, USA; New Orleans, LA, USA; Denver, CO, USA; Chicago, IL, USA; Des Moines, IA, USA; Salt Lake City, UT, USA; Cincinnati, OH, USA; Fayetteville, AR, USA; Buffalo, NY, USA; Jacksonville, FL, USA; Albany, NY, USA; Toledo, OH, USA; Hartford, CT, USA; Louisville, KY, USA; Columbia, SC, USA; Montpelier, VT 05602, USA; Irvine, CA, USA; Rosemont, IL 60018, USA; Greensboro, NC, USA; West Palm Beach, FL, USA; Florham Park, NJ, USA; Spartanburg, SC, USA; Stamford, CT, USA; Melville, NY, USA; United States
Job ID: PricewaterhouseCoopers-599205WD
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA
    • HSA
    • Fitness Subsidies
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
    • Sabbatical
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • 401(K) With Company Matching
    • 401(K)
  • Professional Development

    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Tuition Reimbursement
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program